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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great quality that will allow me to leave it outside in all conditions.
Great customer service to advise on measurements
There was a lot of back and forth with measurements. I had to keep confirming and reconfirming the measurements, which were on the website anyway and in the end somebody called me about whether there was any leeway in the measurements that I sent. In my opinion, once the measurements have been given, it is for the supplier to know how much give to include.
What we received was something that actually doesn't fit. We think we may have to use our own solution to make the bag fit tightly around the speaker.
Hi Vernon! We apologize for the experience you've had. We understand that ordering custom items can be complex, and we aim to make it as seamless as possible. Our standard leeway allowance was reduced based on the specific instructions, which is why we called to confirm that this adjustment would work for you. As per the confirmation, we proceeded with the dimensions that was provided, including the custom leeway request. Your feedback is valuable and we will consider it for a better experience in future. Feel free to connect with us in case of any concerns or queries.
PayPal payment didn't go through - had to use a card instead.
Good quality product with a good delivery time.
Good choice of colours
They double checked my measurements were correct before proceeding with the order
Excellent thick cover which should last a long time. Really easy to fit.
Hey Phillip! We are delighted to hear that you are pleased with your experience with us and product fit. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good except this order received confirmation is annoying as I was short of 50 characters
Hey Mitchel! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Great product fits well - impressed, easy to order, clear instructions
Hey Julian! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My previous order had been quite complicated but the website made it clear all the information required.
So I was confident placing another order.
Very simple design. But it took over a month to agree with the design team what the covers were to look like. In the end I just agreed their design. Not great.
Hi Jon! Thank you for your feedback. We apologize for the delay you experienced with the design team this time around. Your feedback is valuable, and we’ll work to streamline the process further to ensure a smoother experience in the future. We hope you are satisfied with the final product. If there’s anything we can assist you with, please feel free to reach out.
Great fit; prompt delivery; we were kept informed at each stage and an easy website to manage.
Ideal bespoke covers for bespoke furniture. The options were clearly laid out and arrived well fitted.
Hey! We are delighted to hear that you are pleased with our product Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Second time to use the site - so you're doing something right:-)
First attempt at ordering was unsuccessful and it took quite a long time and a lot of to-and-froing to sort it. 2nd time lucky
Hey Maggi! Thank you for your patience and persistence with your order. We apologize for the initial difficulties but are pleased to hear everything worked out the second time around. If you have any other questions or need further assistance in the future, we’re here to help! Thank you for choosing us.
Very strong, seems amazingly waterproof. Quality is fabulous.
Hey Nicola! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I came across the website by chance and pleased so have done so. I ordered a small pool cover to keep the autumn leaves out of my garden pond and it works perfectly. The website was easy to navigate and the ordering process was straight forward. Delivery took a little longer than first estimated but the Cover & All Team kept me updated on progress.
Hey Mark! Thank you for sharing your experience! We're thrilled to hear that our cover is working perfectly to protect your pond. It’s great to know you found the website easy to use and straightforward for ordering. While we're sorry for the slight delay, we're glad our updates kept you informed. If there's anything else we can assist with, please feel free to reach out!
Custom covers are very well made and worth the money. They did take a longer time than I expected to make the cover but I think it was worth it 👍🏻
Hey Robin! Thank you for sharing your experience! We're glad to hear that you're happy with the quality of the custom covers and that the final product was worth the wait. We appreciate your patience and will strive to improve our turnaround times. If you need anything else, feel free to reach out!
It does it's job effectively in keep the logs in my log bunker dry
Hey Jeremy! We are delighted to hear that you are pleased with your experience with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quick delivery. Item packaged well. Very good quality cover.
Hey Tim! We are delighted to hear that you are pleased with our product quality and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I did nt want to respond to this survey but I had to because you kept sending me reminders
Hi John, Thank you for sharing your feedback. We apologize for the frequency of the reminders and understand how they may have been inconvenient. Your input is valuable to us, and we appreciate you taking the time to complete the survey. If you have any further comments or suggestions, please feel free to let us know.
Got what I ordered and it works. Now this review requirement is annoying…
The service is great. The product brilliant. Very helpful customer service
Thank you, Rob, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The service is great. Unfortunately our last orders too big due to the extra that was allowed. It drags on the floor.
Happy with service but I have no interest in providing a review
Hey Stephen! Thank you for letting us know! We're glad to hear you’re satisfied with our service. If there's anything further we can assist you with, please don’t hesitate to reach out. We appreciate your purchase!
Very happy with my bespoke covers, all made exactly as I'd asked.
Hey Dominic! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Adrian! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!