• Cover & All UK

Cover & All UK

Ratings On Other Platforms

Trustpilot
2.6 / 5
Better Business Bureau
1.3 / 5
Corporate Values

Overview

Cover & All UK has a rating of 4.69 stars from 9,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cover & All UK most frequently mention good quality, excellent service, and quick delivery. Cover & All UK ranks 3rd among Home Decor sites.

  • Service
    1769
  • Value
    51
  • Shipping
    52
  • Quality
    8979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
2,563
Neutral
102
Negative
95

Instant Feedback

24
See all photos

What reviewers want you to know

Positive highlights

  • Have got both a garden furniture cover and a log store cover, both look great and fit well.
  • Delivered on time, measurements bang on good and high quality material - doe the job

Critical highlights

No critical highlights yet

How would you rate Cover & All UK?
Top Positive Review

“We went back for more.”

Dave C.
1/31/24

We are lucky to have a place in the Lakes, which is great. But when the weather changes, like during the winter. Our BBQ which we bought the cover for it ( Weber) it lasted 2 years, cost £60. So we decided to get one made to measure from covers & all. We already had one at home & covers for the furniture in grey too. As in pictures. We chose the standard, recommended quality covers. They do a more robust material, which I feel isn't needed in our case.

Top Critical Review

“Very disappointed”

Savi J.
3/8/24

I'm very disappointed; I didn't want to leave a review but thought about it and felt like I should. After numerous discussions with the team and looking at all the pictures on the website and the links provided, I'm very disappointed that the product didn't turn out the way it was presented to me. I provided exact measurements, as can be seen in conversations, but the product doesn't conform. Very very sad customer 😞

Reviews (9,799)

Rating

Timeframe

Other

Reviews that mention popular keywords

garden furniture (272) quality material (135)
Thumbnail of user judithe114
1 review
2 helpful votes
January 17th, 2021
Verified purchase

Except you forgot to add the metal 'eyes' for me to attach the cover to the rotary drier - but hey, never mind! I am delighted! I probably over estimated by dimensions by a couple of centimetres, but it fits very nicely anyway.
I have protected the top of the cover with another smaller plant pot, as this a stress point. Please save the design - next time, I'll also ask for some velcro around the sides, to also help stop the wind blowing it off.

Service
Value
Shipping
Quality
Thumbnail of user davec1469
1 review
0 helpful votes
January 31st, 2024
Verified purchase

We are lucky to have a place in the Lakes, which is great. But when the weather changes, like during the winter. Our BBQ which we bought the cover for it ( Weber) it lasted 2 years, cost £60. So we decided to get one made to measure from covers & all. We already had one at home & covers for the furniture in grey too. As in pictures. We chose the standard, recommended quality covers. They do a more robust material, which I feel isn't needed in our case.

Reason I chose this business:

We chose cover & all uk because the material works great. It will outlast what your covering & whats better than a perfect fit. We have Moda furniture ul in the Lakes. Their covers are over £150 for the table & chairs, with covers & all would be under £100 & better material, in my opinion.

Quality
Thumbnail of user veenim1
Veeni M. – Cover & All UK Rep

Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

Thumbnail of user martinl501
1 review
0 helpful votes
August 8th, 2022
Verified purchase

Good quality product received it 3 days later than given date of delivery.
Parcel left on door step.
Could have been stolen.
Was not informed at point of order that it was coming from India.

No delivery on date given

Service
Quality
Thumbnail of user veenim
Veeni M. – Cover & All UK Rep

Hi Martin, We are sorry to note your disappointment in regards to the delivery. The order was rush manufactured and shipped for on-time delivery, unfortunately, it got stuck in transit. We use top-quality shipping carriers; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service. Also all our covers are designed in Georgia, USA, and manufactured in India. All these details are mentioned on the website. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. Furthermore, we are glad to know that you liked the product and its quality. We look forward to serve you again with your next purchase.

Thumbnail of user susanj827
2 reviews
4 helpful votes
April 17th, 2021
Verified purchase

After a long wait interspersed with unsolicited advertising from Cover & All, I have finally received this item, only to find that it has a health warning hidden inside the zip. It apparently contains toxic substances. There was no warning of this on the website, but, much more seriously, I seem to have purchased a product that endangers the health of those who make it. This is clearly not an ethical purchase and I am very annoyed at being inveigled into making it.

Thumbnail of user mikeb3664
1 review
0 helpful votes
March 4th, 2024
Verified purchase

I recently purchased a new BBQ cover for one of my larger BBQ's. They tend to stand outside all year round and I end up replacing them every couple of years and they are relatively expensive. The one I had from the manufacturer was much thinner and had gone wafer thin in two years and as a result shredded in the wind this year.
The new one fits perfectly, is much more substantial, I believe less expensive and at this point in time, I cannot fault it. A great product!

Reason I chose this business:

It just looked to be far more substantial in the online pictures, you never know until you receive it, however, it has more than exceeded my expectations.

Quality
Thumbnail of user veenim1
Veeni M. – Cover & All UK Rep

Hey Mike! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user richardx359
1 review
1 helpful vote
August 1st, 2022
Verified purchase

Hi, Im trying to get a resolution for the oversized BBQ cover I received and all I seem to get is automated responses and today received this invitation as a reply ignoring my issue and instead asking to me to write a review based upon the service and product. Perhaps reading emails from customers would be a great start. Also the advise you provide on your website to account for extra coverage has turned my BBQ cover into an oversized tent. Very disappointed.

Ive had zero response. hence the 0 / 5 star score

Reason I chose this business:

Your website boasts great quality and customer service.

Quality
Thumbnail of user veenim
Veeni M. – Cover & All UK Rep

Hi Richard, we regret the inconvenience this has caused you. Reviewing the order details, we can check that the cover was manufactured as per our standard process according to dimensions provided at the time of order placement. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.

Thumbnail of user derekc228
1 review
0 helpful votes
May 21st, 2021
Verified purchase
• Updated review

Ordering process was so long ago I can't remember how it was but my whole experience was defined by the dreadful delivery service.
I was given a date for delivery and then a couple of days after that had passed I was told that my covers were ready to be shipped, it then took 4 days to get from India to Glasgow and another 6 days to be delivered and even at that the driver turned up with no warning on a day when there was no delivery scheduled.
I doubt if I will use the company again after this.

I can't rate them, they did not reply.

Reason I chose this business:

They were the only company that would make the size of covers that I wanted.

Service
Quality
Ordering process is a bit slow and clunky
April 20th, 2021
Verified site experience
• Previous review
Thumbnail of user johns8133
1 review
1 helpful vote
March 4th, 2021
• Updated review

Excellent website, easy to navigate and huge variety of choice. Particularly liked the customisable sizes and the ability to select optional extras (re-enforced edging and brass eyes). I've had the tarpaulins up on my gazebo for a few days now and can't speak highly enough about the quality of the materials and workmanship. I did submit an e mail query shortly after I placed the order and this was responded to by return. As an extra bonus, the items arrived sooner than expected and were very securely packaged. Great experience all round - would be happy to recommend

Products used:
Clear Tarpaulin

Service
Value
Shipping
Quality
Easy to order custom sizes
February 19th, 2021
Verified site experience
• Previous review

Easy to order custom sizes. If the quality and delivery experience is as described I will be a very happy customer

Reason I chose this business:

Google search for clear tarpaulin with custom measurements

Thumbnail of user savij1
1 review
0 helpful votes
March 8th, 2024
Verified purchase

I'm very disappointed; I didn't want to leave a review but thought about it and felt like I should. After numerous discussions with the team and looking at all the pictures on the website and the links provided, I'm very disappointed that the product didn't turn out the way it was presented to me. I provided exact measurements, as can be seen in conversations, but the product doesn't conform. Very very sad customer 😞

Quality
Thumbnail of user martynw22
1 review
0 helpful votes
February 20th, 2024
• Updated review

I needed a cover for a pond spill way bowl to stop it filling up with water, icing over and cracking this expensive bowl.

I put my order in and they came back with some great advice changing sizes and type etc. What I got from them was exactly what I wanted and the quality was spot on.

Many thanks

Products used:
Garden cover

Service
Value
Shipping
Returns
Quality
Brilliant
February 11th, 2024
Verified purchase
• Previous review

Very very good service. I needed a bespoke cover for a pond spiller bowl and couldn't find anything anywhere. These guys got all my measurements, made good suggestions and created exactly what I wanted for a good price and speedy delivery. Thanks very much.

Reason I chose this business:

Exactly the service offered was what I needed and to a high standard.

Quality
Thumbnail of user mjr44
1 review
0 helpful votes
November 6th, 2023
Verified purchase

FedEx and TNT amalgamation is not good - neither phone number works if you miss a delivery and they do not leave a card, or give an option without signature; however when I consistently complained through the product site my parcel simply appeared on the hall mat 2 days later, ie without needing a signature: obviously just jammed through the letterbox.
This all caused a lot of frustration and I recommend a different delivery company who will also give options if you cannot guarantee you will be there.

I felt the email answers were generic and could have been written by a bot.

Reason I chose this business:

Customisable sizing

Service
Quality
Thumbnail of user veenim1
Veeni M. – Cover & All UK Rep

Dear Customer, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. We use globally recognized carriers such as FedEx, DHL, and UPS. All our carriers have been instructed to leave the packages at a safe location if found any. We will surely have this checked with the logistics department and make sure this doesn't happen again in the future. Also, we are looking forward to hearing anything you can share that can help us improve as there is always scope for improvement in terms of customer experience.

Thumbnail of user deborahh1052
1 review
0 helpful votes
April 5th, 2021
Verified purchase

I was worried my order wouldn't be understood online and thought it may need following up with a phone call, but no need to worry, the order was processed and delivered perfectly and well within the expected time. I even made a change on the font colour half way through and there was no problem whatsoever. I'm so impressed and would definitely use these again - can't recommend enough, the quality is amazing - thank you! :)

Products used:
Tarpaulins

Thumbnail of user nickc1120
1 review
0 helpful votes
March 5th, 2024
Verified purchase

Ordered a cover as a replacement for the storage bag for an inflatable dinghy. Chose the most durable fabric option. Cover arrived, looks very well constructed, sizing is accurate and material appears to be good quality. Will see how it lasts in marine environment! All in all, excellent service. Thanks!

Reason I chose this business:

Custom sizing, design options (eyelets, drawstring, etc.), reasonable pricing

Quality
Thumbnail of user veenim1
Veeni M. – Cover & All UK Rep

Hey Nick! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user terrencew101
2 reviews
0 helpful votes
October 23rd, 2023
• Updated review

Hi, we are very happy with our replacement sofa cover from Covers and all. After mis communication in sizing and difficulty in getting the correct measurements required Covers and all replaced the sofa cover and apologised for the inconvenience. I would recommend you check sizing and ask for a confirmation email with diagram before going ahead with your order to avoid any issues.

Service
Value
Shipping
Returns
Quality
Great site easy to use lots of choices
August 30th, 2023
Verified site experience
• Previous review
Thumbnail of user mikes4233
1 review
0 helpful votes
January 7th, 2023
Verified purchase

I ordered two screens to wrap around a gazebo-type building.
Overall size and material were spot on, however, certain measurements were not so good.
My plan / design was to join the two screens on the corner of my building so that one, or the other could be removed for access, whilst leaving the other in place, and also to prevent weather ingress.
Unfortunately the grommets were not all, exactly 12" apart, as advertised leading to a lot of "stretching" of one screen which managed to cover most of the join, but not all.

Reason I chose this business:

Recommendation by family member

* Cover & All UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user lisab4192
1 review
0 helpful votes
October 2nd, 2022
Verified purchase

So pleased with my sun lounger cover. I couldn't see how to order it on the website so gave them a call and they were so helpful. When I placed the order they then followed up with an email and a phone call to double check the measurements I had put in. They honestly couldn't have been more helpful and the cover arrived days before the estimated delivery date. Fitted perfectly! I can highly recommend this company, one very satisfied customer!

Super helpful staff, explained exactly how I needed to order, talked me through what I needed to put in on the website

Reason I chose this business:

They had what I needed and were very helpful

Service
Quality
Thumbnail of user neilc536
1 review
0 helpful votes
December 29th, 2023
Verified purchase

Unlike a lot of things these days, the whole experience from start to Finish has been great.
This is truly a bespoke service, and you can have the covers made to any dimensions. The website works and after a few minutes your bespoke cover is on order.
Our order arrived quicker than stated, and we are delighted with the quality and appearance of the cover.
We had previously purchased a cheap cover online, and had to replace it after a couple of weeks!
Would highly recommend.

Quality
Thumbnail of user iang710
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Good quality product - good fit for vehicle - delivered slightly ahead of promised date. Website ordering process could be improved but did work eventually.

Reason I chose this business:

I found the company by using Google and vwas happy that it was a large reputable company to use

Quality
Thumbnail of user veenim1
Veeni M. – Cover & All UK Rep

Hey Ian! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user sc454
1 review
0 helpful votes
June 6th, 2021
Verified purchase

Manufactured in India - no problem. Shipped from India meant a three week delivery lead time - I can live with that. However, was not delivered and I only received an explanation when I emailed to chase up about three days after due date. Company explained they had supply chain issues, and item was finally delivered after another two weeks' delay.

Product (outdoor cushion cover) was fine, but I suggest only place an order if you're prepared to wait several weeks before delivery.

Order was not delivered and I only received an explanation when I emailed to chase up, about three days after due date. Company explained they had supply chain issues, and item was finally delivered after another two weeks' delay.

Product (outdoor cushion cover) was fine, but I suggest only place an order if you're prepared to wait several weeks before delivery.

Reason I chose this business:

Custom size option.

Reason I chose this product:

For outdoor daybed cushion.

Service
Quality
Thumbnail of user nishants25
Banner B. – Cover & All UK Rep

Hello Steven. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cushion cover.

Please accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we assure you we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.

Thank you for bearing with us and giving us the opportunity to delight you with our product. We are grateful for your patience and understanding.

Thumbnail of user hazell92
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

Very happy with the product and good customer service when I asked the measurements to be changed they did it straight away. Thank you.

Service
Quality
Thumbnail of user veenim1
Veeni M. – Cover & All UK Rep

Hey Hazel! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user carlj208
1 review
0 helpful votes
August 1st, 2021
Verified purchase

Ordering was easy, followed instructions in providing measurements, a little slow to arrive but no follow up to ask if everything was OK after cover arrived. Cover is a little too short all round the bottom so doesn't fully cover the oven when it rains. I can live with but add 2 inches to height if your pizza oven sits on stand.

Reason I chose this business:

None of the garden centres seem to offer generic pizza oven covers any more so I searched internet for fitted options - Cover & All was fairly high up on search results, looked OK so I decided to place order

Reason I chose this product:

Seemed a simple process to get a bespoke fitted cover at a fairly reasonable price.

Quality
Thumbnail of user nishants25
Banner B. – Cover & All UK Rep

Carl, we sincerely regret the disappointment caused. While we are sorry to have missed following up about your delivery via our support channels, we tried doing so by soliciting this review to gain an idea about your satisfaction and we are happy to have received a candid reply. The pizza oven cover was manufactured slightly shorter in order to allow sufficient room for airflow and avoid any unnecessary condensation on the inside as otherwise, it would damage the pizza oven equipment itself and /or the cover both.
We hope this information helps answer your question. However, if required, you can drop in an email to our complaint's team at feedback@coversandall.com for a further discussion about this order. Regards

Thumbnail of user jeane461
1 review
0 helpful votes
August 20th, 2023
Verified purchase

I am pleased with my covers. Easy to put on and remove very good quality. They look like they will last for years. Prompt service.

Reason I chose this business:

Good reviews high specification

Quality
Thumbnail of user harryc635
1 review
0 helpful votes
October 28th, 2023
Verified purchase

Website was confusing and I bought wrong colour at 8pm on a Saturday. Put a request in immediately afterwards and waited for a reply. Took for me to call them and they said its already made even though the expected delivery was 3 weeks time it didn't make me panic for a time scale to change colour. It's was made the next day after order on a Sunday and deliverd.
Also yhe ties that come on each corner fell off due to weak stitching.

Wouldnt or couldn't help I don't know!

Service
Quality
Thumbnail of user veenim1
Veeni M. – Cover & All UK Rep

Dear Harry,

We sincerely apologize for the inconvenience you've experienced with your color change request. Our standard practice is to notify customers during the order confirmation process that if they wish to make any alterations to their order, they should reach out to us within 2 hours via phone or chat for immediate assistance. Once an order progresses to a certain stage, we may not be able to accommodate changes.

We understand that you reached out via email, but regrettably, by the time we received and processed your request, your order had already been forwarded to production, making it impossible for us to make the desired changes.

Regarding the issue with the ties, we deeply regret any dissatisfaction you may have experienced. To help us better assist you, could you please take photographs of the ties in question and send them to us at feedback@coversandall.com? We would greatly appreciate your cooperation, and our team will work diligently to resolve the matter to your satisfaction.

Thank you for your understanding, and we look forward to addressing your concerns promptly.

Sincerely,

Thumbnail of user lucys413
1 review
0 helpful votes
January 20th, 2024
Verified purchase

This was an easy product to design on their website for what i wanted, delivered in good time and great quality product. I will definitely use them again.

Reason I chose this business:

I wanted a specific size for a specific job and they make to order.

Quality
Thumbnail of user sarahh1511
1 review
0 helpful votes
August 6th, 2021
Verified purchase
• Updated review

I ordered an unusual size cover for our new garden table, which is slightly longer than the usual size, seating 8 people rather than the standard 6. Cover & All took the trouble to check with me that I meant what I said regarding the measurements, and had not made a mistake. They then quoted an approx. 10 day delivery time but in fact the cover arrived within just a few days. It is perfect, exactly the right size and of very good quality. We are very pleased: this was an excellent service.

Reason I chose this business:

I could not find a cover for our non-standard table, and Cover & All offered a custom-made service.

Reason I chose this product:

Because Cover & All could make a special-sized cover

Quality
So far, so good
July 21st, 2021
Verified site experience
• Previous review

So far, so good. Not difficult to order.

Reason I chose this business:

Because it will make a special size for our table

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From the business

Company Representative

Thumbnail of user nishants21
Nishant S.
Typically responds within 2 days

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