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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was asked for loads of measurements, several times. But I completely understood that they were necessary and the result is just great!
The item is smaller than ordered which is disappointing but am trying to make it work
We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
It took some time back and fore to get all the measurements right to build the cover but we got there in the end. I had assumed it would be a straight forward rectangular cover but it was made to measure.
The quality and fit of the cover was excellent. We see if it's stands up to the weather over the next few years.
Thank you for your thoughtful review, Darron! We're glad to hear that the custom cover turned out to be a great fit and that the quality met your expectations. We understand that getting the measurements right can take some time, but we're pleased it all worked out in the end. We hope the cover stands up to the weather and continues to protect your furniture for years to come. If you need anything else, don't hesitate to reach out!
Was a difficult process to get my final requirements registered
Hey Gary!Thank you for sharing your experience. We're sorry to hear that the process to finalize your requirements was difficult. We understand how important it is to make the ordering process as smooth as possible. Your feedback will help us improve the experience for future customers. Additionally, If you still require any help or assistance feel free to reach out to us. We're here to help in making complete process a positive experience for you.
Good experience. Nothing more to say really. Ordering was easy, delivery speedy. Happy customer!
Hey Jim! We are delighted to hear that you are pleased with your overall experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy site to use and measurement guides are really useful. Would highly recommend
Responsive sales team. Average lead time. Very good product for the price.
Hey Christopher! We're pleased to know that you had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
With such excellent prices, service and customisation, why would I go anywhere else?
Hey Louise! Thank you so much for your feedback! We’re thrilled to be your go-to choice for quality, service, and customization. Knowing that our offerings keep bringing you back is the best compliment we could receive. If there’s anything specific we can help you with on your next order, please reach out. We’re here to help. Looking forward to serving you again!
Very pleased with the covers. Good quality and price. The whole ordering process was very simple and the covers arrived a week earlier. Definitely recommend this company and would use again.
Hey Indrajeet! Thank you for sharing your positive experience! We're delighted to hear that you're pleased with your garden furniture covers and found them to be high-quality and well-priced. It's wonderful that the ordering process was smooth and that your covers arrived ahead of schedule! We appreciate your recommendation and look forward to the opportunity to serve you again.
Speedy delivery and good communication all round. We will order again.
Hey Sharon! We are delighted to hear that you are pleased with our delivery and communication. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good product which I have ordered before. Arrived on time and as described
Hey Joanna! We are delighted to hear that you are pleased with our product and timely delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great quality cover. I was extremely impressed with the team's communication through a number of redesigns and their attention to detail and willingness to make sure it was right for me. Top quality service.
Hey Mark! Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the cover and our team's service. Your satisfaction is our priority, and we're always here to ensure everything meets your needs. Don't hesitate to reach out if you need anything else in the future!
Kept informed and asked to clarify the design features coming to life every step of the way. The designer was patient and knowledgeable. They created the perfect cover for our needs, competitive prices and excellent service.
Hey Sally! Thank you so much for sharing your experience! We're thrilled to hear that the process was smooth and that our team was able to bring your vision to life. It's great to know you found the prices competitive and the service excellent. We look forward to assisting you with any future needs!
After quite a few checks via email from Covers & all on the dimensions, and ironically my first set was used, but we got there in the end and it fitted.
Hey Kevin! Thank you for your feedback! We apologize for the extra checks on the dimensions and appreciate your patience throughout the process. Our goal is always to ensure the best fit for your product, and we’re glad to hear that, in the end, the cover fits as expected. Thank you for working with us, and we look forward to assisting you again in the future!
Very personalised design and product so you can get exactly what you need
Hey Matt! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When the cover arrived I was very disappointed the material was fab BUT too small! Wasted my money it was ridiculous...could not even contact no body (phone) no numbers to reply...have all my measurements so cannot use this cover surplus to requirements now...very disappointed it was so small could not even use for my ninja barbecue. Would of been nice to call someone to get this sorted! So purchase cannot use.
Hi Chettleburgh! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Excellent website, easy to use. Custom product made very quickly and dispatched. Arrived within the week.
Hey Sandra! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service, great product. Very happy with vinyl curtains
Hey Dave! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I'm thrilled with my new outdoor curtains! They look fantastic and arrived quickly. The sizing was spot on, making it easy to order the perfect fit. Great quality and an excellent addition to my outdoor space – couldn't be happier!
Hey Paul! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered this product as it was made to measure. It is a good fit and of excellent quality
Hey Anne! We are delighted to hear that you are pleased with your experience with us and liked our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Veena! Thank you for your feedback! We appreciate your patience with the detailed measurement process—it’s an essential step to ensure a perfect fit. We’re thrilled to hear that the final result turned out great! If you need any further assistance, we’re here to help.