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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The items purchased arrived just as expected. Very happy with the products and service provided.
Perfect for use and fits to at T. Will know more about weather proofing as winter continues.
Relatively straight forward to order. However, the ties are not as robust now as they used to be. Harder to secure around the base of the item that they are protecting.
No place on order form to attach photos, item turned up good quality but far to big
Super product and fantastic price for the quality
I bought some for my mother in law and loved them so much I got some myself
We were informed that this delivery would take place so we made sure we were at home but no delivery. Same happened on the second day! Eventually the delivery was made on the third day. Not happy with UPS communications.
Hi Susan, We are sorry to note your disappointment in regards to the delivery. Upon checking the details we can certainly understand your concern, we at covers&all always try our best to provide the best customer experience. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service. If you face such an issue, you can always contact our 24x7 customer support team via call or chat. They will be more than happy to assist you with the same. You can also email us at info@coversandall.co.uk. We appreciate your feedback and we are glad that you like the product.
Enjoyed being able to customise sizing, service excellent. Would highly recommend. Only one negative point as they were three covers ordered would have liked all same colour, but quality overrides this thank you.
The service was good from initial enquiry through to delivery. Always helpful and knowledgable.
Checked measurements and provided drawings and sketches to show how the designs would look
Products were made and delivered in the advised timescales
I needed a cover that wouldn't rip in the wind and rain. I've probably had 5 so far, none of which have lasted. Googling for a better cover I came across the Cover & All web site. I liked that fact there were a choice of weights of materials and colours, with a description of what each weight was for. The web site was easy to use - I just had to measure the table and send pictures. Once the measurements were uploaded and the options chosen the web site gave me a quote. Everything else was straight forward. I was kept up to date with the process and shipping. My only comment would be that the measurements had to be in inches - it would be better to choose either.
Very simple ordering process and website navigation
Ordering was very easy, Ordered the perfect size I needed.
Great service and cover fits brilliantly! Site easy to follow and arrived quickly. Would definitely recommend to others.
Great customer service, very prompt and helpful, would recommend highly
Very happy with both seat cushion covers, Colour match was perfect. Fast delivery and very good price.
Easy website to follow. We were able to order more than one piece easily. Price very clear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Craig, please accept our sincerest apologies for the inconvenience this has caused you. We have reviewed all the details that include the pre-sales and post-sales conversations. We found that the customer support team via the online chat option had provided all the instructions correctly for order placement and mentioned to upload the images and mentioned your requirements from the "Any Special Request for Us" option available on each of the product pages.
Further, we can honor the changes in the order until 2 hours of order placement as the order is moved to production after that. When the image was received, the order was already in production and the fabrication was also in process. We hope this clarifies the issue.
You can also place a new order with us and upload the images from the "Upload Reference Image" option and check https://www.coversandall.co.uk/coupons for the best applicable coupon codes.
If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing Covers&all.