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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great communication and checking of sizes to get the exact measurements right. Very thorough job.
Lovely products, can wait to receive the furniture covers:-)
Easy to order perfect fit and good quality and delivered on time
Excellent and worth the short wait while design and measurements were cross-checked with customer and photograph. Good stitching and durable material in a bespoke fit. Very pleased and impressed overall.
I ordered a custom made cover for my son- in-laws home DJ system with his name printed on the front. The website builder was intuitive and easy to navigate. I contacted customer services to make a change to the order as I made a mistake with the colour. They were very efficient and they changed my order without a fuss. My order was delivered on time and the cover is perfect for the purpose it was made for. I was very impressed with the whole process and product quality.
Very good explanation that the measurements should be of the object to be covered and that Cover&All would add the extra tolerance to make it easy to put on and off
Very good ordering experience, and able to request my exact requirements.
Easy to purchase and get the right size, but from order to delivery was a little slow
Product was as described but arrived a few days later than they informed
I purchased a clear tarpaulin for my "pergola roof" and had it custom made with eyelets. Well not only was the price good but it has worked a treat and in all probability I will now look at getting side curtains exactly the same. I wasn't sure whether I had measured correctly or if the quality would be there, and there was absolutely nothing to worry about. Its been up couple weeks now and I am more than delighted.
Clear and simple measurement instructions Yes, but it did not end up with a correct fit on the chairs
Very helpful customer service with a lot of attention to detail. The items are good quality and fit very well.
Website is really easy to use, inches are a bit annoying in the 21st century but that's a niggle. They asked if I needed a parasol cover as the noticed a hole in my table, I didn't but I really appreciate the attention to detail. Very happy with my cover and it looks smart too.
When received cover it did not fit, contacted company straight away and after numerous emails which did not resolve the problem so we finally got PayPal involved and now we are hopefully resolving the situation.
Easy to order with excellent guidance note very happy
I made a mistake on my measurements and had to get them adjusted retrospectively. This worked ok although only just in time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mr. Porter, please accept our sincerest apologies for the inconvenience this has caused you. Reviewing the order details, we found the fitting issue occurred due to a discrepancy in the dimensions. The curved back width was provided shorter than the actual measurement. Per the latest update, we can check our Quality Team has offered a replacement which is in production at the moment and we'll share the tracking details once it gets shipped.
We at Covers&all truly believe in Customer Satisfaction as it is our topmost priority. For further assistance, please do not hesitate to write to us at feedback@coversandall.com.