On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Selection of fabric colour confusing on custom cushions, all else is very good
This company is amazing at what they do my covers are fabulous and the dialogue to ensure you get the correct item and measurements is fantastic. Excellent!
Table cover delivered yesterday, more than a week before the expected delivery date on the invoice! The quality of the material is excellent and the cover fits the table top perfectly.
The order process was simple and the measurement instructions easily understood resulting in a straightforward process for me from beginning to end. Add this to the fast delivery and excellent communications keeping me up to date and I would definitely recommend this customer.
So far, order process is straight forward. I'll review when the order has been delivered.
I have ordered l shape cushion cover but made a mistake with measurements. When I placed the replacement the cushion was made very quickly and arrived also very quick too.
I am happy that I will have new covers for summer time.
Thank you
I hope they will last a while
Really user friendly website, good description of product material.
Easy to order, easy to navigate around website, very good customer service on the phone when I needed a quick answer that was not on the web site. Package was sturdy and intact with no damaged. Product is very good quality and cheaper than some competitors. Very happy overall. Many thanks
I paid extra for a quick delivery but item was later than paid for - i have emailed asking for a refund of delivery charge but have not received a response yet.
Product received is exactly as requested really happy with the quality!
I was having problems deciding on the right materials so they sent me a sample kit and I could then easily figure out which was best. I have now ordered and will await the delivery for any further reviews.
Quick and easy to place order, plus discount with first order.
I knew the maker was adding more to my measurements as per the website. But I think too much was added. The covers look baggy rather than tight. I left the old covers on to try and help but the new ones are still loose.
Great customer service though.
Quality in every way I would recommend for all covers looks good in the gardeni
Impressed. A well made product that arrived around the time we were notified it would. There was a slight loss in translation/understanding of the requirement though. We requested a custom cover with a logo and zips. Everything was perfect except the zip was a single zip on the back, we were expecting two zips positioned on the front either side of the logo. The way the log store is positioned means the lovely logo will now form the back of the cover and out of sight. The single middle zip also means we we can't fully access all the logs easily. Like I said the requirement was lost in translation and we will need to more clear next time. Overall would not hesitate to use Covers and All again. A great product.
Very happy with my items! They are such great quality and these are the best price online that I could find! Thoroughly recommended!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date