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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Really well made cover and arrived earlier than initially predicted
I have recovered all my outdoor garden furniture, sizes colour all exactly as I ordered and looks
Fabulous & has given my furniture a new lease of life!
Exactly what I needed to give my pond a little bit of shape. Great product, exactly what I needed. Also the communication regarding my order and drawing was outstanding. Thank you
Ordered a custom made cover for my roof-light to block out the heat of the sun when it's hot in the summer.
The order process was excellent, great care was taken by the Cover-all team to ensure they had all the dimensions required.
My cover arrived earlier than predicted and it's fits perfectly.
I'm also very pleased with the quality and the price.
Product arrived on time in good condition. Coverall also checked the personalised message on the cover before printing.
Excellent quality and well made. Fits perfectly. Thanks
Sail arrived quickly and was exactly to the size I ordered and very well made.
There was no suggestion on the website that They were not included. I was asked how many eyelets I wanted though. Please can you give me a quote for the required amount of ties? Thank you.
Hi Sarah, We are sorry to note your disappointment. As we are in a custom business, every customer has their own requirements and usage of the product. We have just provided Grommets and D ring as a finishing option. Customer can use their own accessories to tie the Pergola Cover with the product with help of the grommets. We are sorry to inform you, unfortunately, we do not provide any kind of accessories or ties for this particular product. If you have any other concerns, please feel free to contact our customer support team via call or chat.
I ordered the wrong item and they are not letting me send it back for a refund.
Hi Martin, We are sorry to note your disappointment and we singerly apologize that our service does not meet your expectations. As we are in a custom business, we customize the product same as per the provided order dimensions and details. The customized product will not be useful for us. Also, upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. We can certainly provide you the resolution if the error is from our side. If you have any other concerns then please feel free to contact our customer support team.
Received table cover without any hassle quick delivery good communication
I ordered custom sized outdoor furniture cushions. They're great quality and for a good price. They arrived quickly.
Delighted with the quality of the covers, they exceeded my expectations.
Pleased with the quality of the sheet that I ordered, and it was delivered quickly. Cheers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dan, Thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. However we do acknowledge that there is always a scope for improvement, we request you to share your ideas and write us at feedback@coversandall.com which help us to improve our ratings and make the customer experience better. We look forward to delighting you again with your next order!