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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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A protracted process with maybe some language issues, butof getting dimensions signed off but in fairness the seating is curved. Thej result finally was a superb quality fitted bespoke cover for safa and two chairs. Top quality finish and fabric!
Quick and easy to order. Be great if delivery times were quicker but just have to plan ahead.
Excellent the items arrived early and were easy to fit and have given outside area a new lease life. The material and zips used are hard wearing and weather which has been wet since I bought them has not gone trough to cusion inner
Really well thought out program and I hope all measurements work!
Great products with accurate measurements on the website to match your requirements. Took a while to come but kept updated throughout and worth the wait when it arrived.
Great product & delivery
Love these cushions
Very well made and value for money
Ok, it's expensive for what it is but it's good quality and fits well. Ultimately that's what you need. I'm very happy with it and can recommend it.
Great website and easy to use, great quality covers, overall very impressed with the products.
For some reason I thought that this cover came with a filling. I couldn't believe the size of the package! I need a cushion for a garden bench. Foam is too expensive so I think I will use an old duvet to fill the cover. My own stupid fault!
Hi Ruth, We are sorry to note your disappointment. However when you will add your product in your cart, the website will show the pop-up and give an option to add the Inserts/filling of the cushion so customers can get an idea and choose the option as per their requirements. As per your order details, you have just ordered the cushion covers. We are sorry to learn that the insert price seems expensive to you. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. If you have any other concerns, please feel free to contact our customer support team.
One of the covers was used to enclose the other two ordered and was so tightly wrapped that there are two stress marks in the fabric. More careful packaging would have avoided this. Otherwise happy with the covers.
Easy to measure and order even though the covers are not made in UK as your address indicates
Was under the impression it was a UK firm - if it had been Chinese would have cancelled the order
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Nick. Thank you for reviewing your purchase experience. When you click on 'Continue Shopping' on the Cart page, it takes you back to the homepage. This is because we cannot predict the next product you will wish to add. To add the same product (in the same size and with the same selections), you can update the quantity on the cart page itself. To add the same product in a different size, simply copy the name of the product before you click on 'Continue Shopping', then use the search box at the top of the homepage to reach the product page again instantly. We hope you find this information helpful.
An inch is the standard unit of measurement used for custom covers, and to keep it simple, we have used only one unit for all covers. We apologize if you faced difficulty due to this. Besides providing high-quality custom covers, our goal is also to ensure an easy ordering process for our customers. We have shared your comments with our team for review. If you still need assistance with your order, please email us at info@coversandall.com and we will be happy to help!