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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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We struggled to find a cover for our patio set & decided to order a custom made cover. It is a good quality thick waterproof fabric, which fits well. Very pleased.
Excellent product that is very well made and the delivery was fairly quick and the website is pretty easy to use
Extremely satisfied. Very good service especially as they picked up mistake I made with measurements and checked with me before continuing. Very good quality and quick service.
Excellent service from start to finish, great communications and tracking updates through "my account". Need a bespoke cover for my outdoor fireplace and the quality is so much better than the generic ones you can find. Very happy with my cover and I will have no hesitation in buying covers for other items.
I submitted a custom design for a shade sail. Covers & All responded with some suggested adjustments, which I went ahead with. The final result is spot on.
Very impressed with the level of service during the purchase of a custom bbq table cover.
The product fits beautifully!
Sun shade sail came much quicker than I thought it would (about a week) and exactly to the size ordered. Early days, but quality seems very good.
I ordered cushion seat covers and furniture cover for a patio furniture seat. The quality of materials and stitching is 1st class, I see these covers lasting a very long time
Went through a few well illustrated designs before the final spec was singed off. Very smooth process, great communication and the end result fits perfectly into a tricky sized space.
Excellent service quick delivery. Was also able to pick my exact measurements which was a plus
I had an email with a request for a picture so that the cover could be made exactly right,
Great quality covers, great quality. Fit exactly as we wanted arrived sooner than anticipated. Would highly recommend quality and service
Quick delivery. Great product. Happy purchase. Thank you very much
Brilliant product, custom measurements perfect. Prompt delivery, very pleased.
Excellent website with full instructions on how to measure and order. Great quality cover which arrived earlier than estimated date.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date