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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent product and service,,, my second purchase,,,, 1st was that good,,, cheers
The covers I received were smaller than I ordered. Having complained they are not willing to replace them only offer me 20% discount. When something isn't right it should be replaced or your money back. This is not good enough. I have asked to escalate it but have had no response, very very poor. The covers are good quality but too small.
Incredibly versatile - they can make covers for anything! Excellent quality material. Wide choice of finishes and fastenings. Highly recommended.
Easy to follow instructions for measuring made it foolproof
Communication through out the process was excellent. We are very pleased with our garden cushions. Great job covers&all UK.
Ordered one part to see if the product was any good - So happy with the result and much better than the original cover! Will order part 2.
Hi Mary, Thank you for taking the time to acknowledge our efforts. We at Covers&All always work forward to offer products without compromising the quality of the material and ship out the same for on-time delivery. We use top-quality shipping carriers including FedEx, UPS, and DHL to provide the best service to our customers. We understand the customer's requirement and tried our best to make a cover for almost everything. We are glad that you like the product and received the same in a timely manner. However we do acknowledge that there is always a scope for improvement, we request you to share your ideas and write us at feedback@coversandall.com. Which help us to improve our rating and make the customer experience better. We look forward to delighting you again with your next order!
Excellent quality covers. Made exactly ro size. Arrived earlier than ETA
This was very easy and I liked that my measurements were checked and then confirmed through messages. I felt very well looked after when ordering my covers for my swing seat. Great price and prompt service too!
There was a bit of toing and frowing with the measurements but we got there in the end and it was well worth my cover is brilliant great value for money great fit and quick delivery
I found the website easy to use. There was good feedback from the designer in how to improve the design of the covers. The review and approval process worked well
Very pleased with the shade sails I ordered for my sun room. Very well made and ultra sturdy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rachael, We are sorry to note your disappointment with the product size and we sincerely apologize that our service does not meet your exceptions. As per your concern regards to the size; particularly for the pillow and cushion covers, there will be a 0 to -1" size variance on the width and depth side. The same is mentioned on the website in the "How to Measure?" guidance so customer can get an idea about the measurements. We have processed the order same as per your provided dimensions and a mentioned variance in the size. We are glad to know that you are happy with the quality of material. However as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.