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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Super smooth! Well done. From the website to the customer service.
Very helpful company and a pleasure to deal with...
Hey Peter! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent would definitely recommend the cushion covers were quite expensive but they are of a very good quality.
Hey Joanne! Thank you for your kind words and recommendation! We’re thrilled to hear that you are pleased with the quality of your garden cushion covers. We take pride in providing durable, high-quality products, and it’s wonderful to know they’ve met your expectations. If you need any assistance in the future or have additional requirements, we’d be delighted to help. Thank you for choosing us, and we look forward to serving you again!
Very easy experience ordering online using options available, description and photo. The design team drew up design and checked with me that all was as I wanted. Delivery went smoothly and the cover I received is very good quality, bespoke to my needs. Very pleased.
Hey Margaret! Thank you for sharing your experience with us! We're delighted to hear that our bespoke service met your needs and that the ordering process, design collaboration, and delivery were seamless. It’s fantastic to know you’re pleased with the quality and customization of your cover. Ensuring our customers receive exactly what they envision is always our goal. If you need anything else in the future, we’re just a click away and would be happy to assist you again.
Fairly easy to use website but difficult to work out how many ties were needed or why only four corner ties would not work. When ordering in summer and it arrives during a storm, we had to add our own elastic ties to the sides.
Hi Michael! Thank you for sharing your feedback. We are sorry for any inconvenience caused. The four-corner ties are designed to secure the product under typical conditions and your order already included a default drawstring, but our team recommended adding grommets for extra security. These grommets allow accessories to pass through, making it easier to secure the cover effectively. Your input is valuable, and we'll consider it as we work on improving our communication. If there's anything further we can assist with, please don’t hesitate to reach out.
It seems well made and fits perfectly. Delivery was notified by text message, but when delivery was delayed by a cancelled fight, no text message notifying this was received.
Hey Tony! Thank you for sharing your experience with us! We’re delighted to hear that your picnic table cover fits perfectly and meets your expectations for quality. We sincerely apologize for the lack of notification regarding the delivery delay. While we strive to keep our customers informed throughout the delivery process, we regret that this update was missed. Your feedback is important to us. If you have any further questions or need assistance, please feel free to reach out. We appreciate your understanding and look forward to serving you again.
Site easy to access and understand, helpful instructions, result as requested.
Hey Norman! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Good sturdy product with elasticated corners that keep it in place.
Hey Brian! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fast delivery and order was exactly as described. Very pleased with the quality of the covers and they look very robust
Hey Timothy! Thank you for your kind feedback. We're delighted to hear that you were pleased with the fast delivery and the quality of the covers. It's great to know they meet your expectations for durability and robustness. We truly appreciate your support and look forward to serving you again. If you need any assistance, feel free to reach out—we're here to help!
Everything about the cover is fine apart from the fact the grey colour that is pictured on the website is a lot darker than the product i received...
Had i known this wd have ordered a black one.
Hey Dominic! Thank you for your feedback. We sincerely apologize for the inconvenience. Please note that there may be slight variations between the visual images on the website and the actual product. For future purchases, we recommend ordering a swatch kit available on our website to ensure the color matches your expectations. If there's anything we can do to assist, such as arranging an exchange, please don’t hesitate to reach out—we’d be happy to help!
Very helpful people who took our details and were keen to provide exactly what we wanted
Thank you, Susan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Pretty good all round though the phone number is not recognised.
Hey Paul! Thank you for your feedback! We’re glad to hear you had a good overall experience. We apologize for any inconvenience with the phone number not being recognized. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and want to make sure everything goes smoothly for you.
I will be ordering again soon as I need to send a drawing in for bespoke tarp
Hey Martin! Thank you for your feedback! We’re thrilled to hear that you had a great experience with our service. We look forward to receiving your drawing for the bespoke tarp and assisting you with your next order. If you need any help or have questions, don’t hesitate to reach out.
My second order so naturally pleased with the service and product.
Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy site to use and great delivery. Really happy with my covers.
Hey Christine! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Good quality product and excellent service, I would recommend the company
Thank you, Adrian, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I can't rate the product as I haven't opened it yet. Waiting for summer!
Thank you, Susan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The website is easy to use, ordering was straightforward, and delivery very prompt. The seat cover fitted perfectly.
Thank you, Richard, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Perfect service as always. Great quality product, quick delivery!
Hey Mark! Thank you for your feedback! We’re delighted to hear that you’re happy with the quality of our products, competitive prices, and quick delivery. It’s always a pleasure to provide the perfect service you deserve! If you have any future needs, we’re here to help. We look forward to serving you again!
Easy to follow instructions online as to how to measure.
Good communication re order & delivery.
Hey Hubert! Thank you for your feedback! We’re so pleased to hear that you found the measuring instructions easy to follow and appreciated our communication throughout the order and delivery process. We strive to make every experience seamless, and it’s great to know we met your expectations. If you have any future needs, don’t hesitate to reach out. We look forward to serving you again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michele! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!