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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Can't fault the service or the product as both were well above expectations. One small niggle for UK residents would be the ability to enter the measurements in cm/mm. I used an online calculator to convert to inches but was nervous until it arrived when it turned out to be a perfect fit - thank you internet.
Very happy and would definitely order again. The experience and quality were spot on.
Very good product. The team were very interactive when I made an incorrect measurement they spotted it and asked me to remeasure. When final measurements were received they mailed me a diagram of the proposed product for my sign off. Once that was done the covers came much quicker than I expected. Everything fits snugly, looks great and the materials used are of a good quality and look to be long lasting. Overall I am very happy with both the experience and the product. Good job.
I wanted a clear tarpaulin to cover tha front of my garden shelter. Ordering was easy as the website was clearly laid out and the options easy to navigate. The product is of superior quality and the optional binding is extremely strong. The size I ordered fitted like a glove and there was plenty of grommets (I chose evert 6") to enable me to hang the tarpaulin easily. 5 star.
Great communication, clear process and perfect result. Really good quality garden cushion cover, wipe clean and drues fast after rain. We love it!
Very easy website to navigate. Cover arrived earlier than expected, very good quality and fits perfectly.
Had phone call and was directed to the free swatch kit.
Order coming soon
Easy website, Patrick very helpful and polite with excellent service.
Entered the dimensions and description of what I needed and within a day of submitting had an email with draft drawing of the design prepared and requesting my approval. My cover arrived four days earlier than expected and the material, quality of manufacture are exactly as described and excellent. Very pleased with my purchase.
From putting the measurements in to final ordering it was very easy and also a good delivery time.
Very quick, efficient service, as described, very happy with the Cover, would 100% recommend.
Pleased to be able to get custom made. Look forward to my delivery. Thankyou.
Not clear on website that delivery takes 10-14 days, as product is made in India, and not in UK as expected. Product is excellent but arrived too late to use for purpose that it was bought for.
Hi Alex, We are sorry to note your disappointment in regards to the delivery time frame. The delivery will depends upon the order details and shipping method your choose at he time of placing an order. Customer will be able to get the estimated delivery date on the website cart page as per the added product details. Also upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck including delivery date. As we can see that your product has been delivered 9 days before the actual shipping method you have selected. Furthermore; all our covers are designed in Georgia, USA, and manufactured in India. The same is mentioned on the website. We are glad to know that you are happy with the received product and its quality.
Easy to order, good site and great covers. Definitely recommend
Ordering was simple, discount code was a nice touch, lets hope they are good quality when they arrive.
All arrived well packaged, only very slight issue was the care label was visible on the clear curtain but with a little gentle cleaning I managed to removed it. Does exactly what we wanted.
Ordering was simple, discount code was a nice touch, lets hope they are good quality when they arrive.
Good quality tarpaulin. Added my own eyelets for intended purpose (weather protection area in chicken run). Much better quality and better value for money than the expensive tarpaulin that came with the run which has already ripped through one eyelet and has several small holes in 3 month.
Simple & Easy website to use. If I was going to be critical on anything, its the measurements... Would prefer to see this in Metric, But easy enough to measure in Inches, so not a complaint just an observation.
I am a satisfied returning customer and so far the story continues on this second purchase. Thanks
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Philip, We apologize that our service does not meet your expectations. As we are in a custom business, we always try our best to customize the product as per the product and customer's requirements. In your case, we just need to reconfirm the details that how you wants to cover the product. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you are happy with the received product.