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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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The cover is fit for purpose. (That is: It is as I hoped, the size is as requested and after 72 hours of no wind and rain, performs as advertised.) Ask me again after 6 months.
Great experience overall. Very responsive, easy to contact and good end product (so far). Thanks!
Fantastic quality! Excellent despatch and kept up to date from start to finish
I received a phone call to discuss the exact specification of my patio heater cover.
The consultant I spoke to was committed to ensuring the product was exactly what I needed.
Love the covers but was expecting a lighter colour also the larger set are a little too big which is sad as they look baggy compared to the other set.
I would recommend to friends
Goods arrived but 1 item was faulty and it's been hassle trying to get it rectified even though the fault was a sewing issue at the factory.
I know things happen and go wrong but it shouldn't be a pain trying to rectify, real shame as the other products are fine
What a excellent company to deal with, the process was made extremely easy to order our replacement covers.
The new covers are excellent and fit like a Glove!
I would highly recommend this company
The rain cover that came with my new garden furniture was not water proof in any way. So I ordered a custom cover to fit my furniture.
It fits perfectly, is well made and is a very good quality material.
Will buy from Cover and All again.
It was simple to order and the measurements guide was very good and delivered early
Great service, excellent product. Looks like it will last a long time. Thankyou
From talking to customer services about the size required to ordering and receiving the pergola cover, everything about dealing with Cover & All was easy. The cover itself was very good value as well.
After searching the web for the perfect material for our pergola this website came as a god sent. We will be purchasing more thank you.
Easy to order, delivery when expected, high quality material. Would use again and recommend
Very easy to pick your custom cushion covers. When opting for the quick delivery it is very quick.
Order processed promptly and goods received earlier than expected. Cocersall was recommended by a neighbour and i endorse their recommendation. Gazebo now protected from the wind and rain.
Would have just liked to have been able to use metric measurement.
I ordered a pergola cover online and went through the 'chat help'. The lady was very helpful and eventually I managed to complete the order. Unfortunately when I had the help box up I hadn't realized that it covered the part of the screen where the payment instructions were, this was my fault I'm sure but made the process very much longer. I paid the amount due but then it was discovered some of the extras I wanted were not in there so I needed to pay a bit more, I did this and it took me over the amount for a discount, unfortunately I did not receive this as it was classed as 2 orders. Apart from this I am happy with the product, although I haven't put it up yet it looks nice and well made.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Mark, We are sorry to note your disappointment with one of the received product and we sincerely apologize that our service does not meet your expectations. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any manufacturing defects and try our best to provide fast & efficient service to every customer. However upon checking the details, we can certainly understand your concern and we are extremely sorry for that. Rest assured, we have passed your feedback to the concerned team and they will contact you soon to provide you the resolution.