On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I found ordering easy and it was helpful to get regular tracking updates of delivery. An overall positive experience, thank you.
Product seems good quality & speedy delivery within advised time frame
Unfortunately our custom made sun shade sail arrived and does not fit, despite us following all the instructions. It is far too small. Waiting to hear back from someone about resolving the issue and getting a new one.
Outside Seat Covers were great so we've ordered a complete sofa cover for the winter.
Very easy to order and i found it easy to ring and add webbing to my order and pay for it.
Very easy to take the measurements and the print off makes sure you can do it all and then enter it.
Order received a week earlier than the stated day which was a bonus. Cover i(tuff) is very heavy duty. Company is efficient and the product is great
So far the ordering of the size I needed was very good and the information about The materials was also extremely good just waiting for it to arrive now
Item arrived and is made very well I am shaw it will give us many years of service
There is alot of info on the website - and a lot of choice. I wanted outside dining seat covers for 7 chairs - I wasn't sure about the material types on offer or the colours ( as computers can distort) but I ordered a sample and received an entire book of their materials - very impressive. ( although I feel I should return it as I only wanted one sample)
Once I'd placed my order I was kept informed - I would say the measuring bit is entirely down to the purchaser. When covers arrived They are on the generous side / I'm not sure whether the company adjusts the measurements they get or not but they are really quite nice - perfect for outside and I'm very happy. I couldn't find any direct replacements as the chairs seem to be a slightly unusual size. This has been a success all round
Easy to order. Delivered on time. Good product. Very happy with this product.
The chair covers are well made, and an excellent fit.
The order process was easy, and delivery ahead of schedule.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tess, We are sorry to note your disappointment with the product received. Upon checking the order details, we have processed the order same as per provided order dimensions and website instruction mentioned in "How to Measure?" section. This is very unfortunate that you have faced an issue. However as you have shared your feedback with us, we have passed the same to the concerned team. They will reverify the details and provide you the best possible resolution on the same.