The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Excellent with useful options for eyelets etc. looks long lasting
Website and payment difficult to follow
Impeccable service, quality product. I highly recommend!
Hey Marian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Our TV is an odd size and a protective cover was not available. So Covers and All made one to fit. Perfect job. Well done and thank you.
Hey Norman! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
... claiming that it was "... simply a vector image, not a photo. Grommets & eyelets are positioned as standard, so there is no fault."
Hi Andy, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I required delivery fairly urgently and Cover & All rose to the challenge. Very impressed with the service I received when querying progress with my order.
Hey Graham! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The tarpaulin is perfect for what I want it for. However, the packaging wasn't very good at all, it was too flimsy. When it arrived, it was badly scuffed at one end, which had gone right through the packaging and also through the tarpaulin, leaving a hole the size of a 10 pence piece. Luckily, the hole doesn't affect what I'm using it for, otherwise I would have sent it back! The packaging needs to be more robust!
Hey Jac! Thank you for your feedback! We're glad to hear the tarpaulin works well for your needs, but we sincerely apologize for the issue with the packaging and the damage it caused. Your comments are invaluable, and we’ll address this with our packaging team to ensure more robust solutions moving forward. If you ever encounter any issues in the future, please don't hesitate to reach out—we're here to help!
Easy ordering great prices quick delivery easy to put up very good service
Hey Laura! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to order great prices quick delivery
Just what was needed to cover our large coffee machine in work when not in use
Hey Jan! Thank you for your feedback! We’re so glad to hear that the cover is just what you needed to protect your large coffee machine at work when not in use. If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help!
It was easy to enter details for the bespoke covers required, and the products received were just as expected.
Hey John! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Great fit. Looks really good in black. Material feels great and keeping everything nice and dry underneath.
Hey Benjamin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Followed instructions perfectly, thank you.
Great product, very pleased with it.
Hey Charlotte! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Item cane within specified time, packaged well, no damage.
Hey Janet! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and customze as its a non standaed size i am pleased to get this one
Hey Dave! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
No issues selecting or ordering. All very easy from start to finish.
Thank you, Colin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
This review is too complicated and completely unnecessary
Thank you for the review, Martin! We're delighted you had a positive experience. We look forward to serving you again soon!
Company took great care to ensure they had the correct measurements for my custom made covers. Covers are a good fit and look as if they could stand up to whatever weather conditions we might experience during Winter months.
Thank you, Marcelle, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Excellent swift service and it was received very well as it was a gift to cover a tower patio heater.
Hey Fiona! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Did me a special order with no fuss. Delivered early. Great workmanship. Thoroughly recommend.
Hey Matt! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This company was a pleasure to deal with and will be using again, if needed
Hey Christine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good cover for my 8 seater garden table and chairs
Price shown in basket is without VAT but price shown when ordering is with VAT - this is confusing. Also the basket did not display the dimensions of the cover I ordered. I had to repeat the order process to be sure I was getting what I wanted.
Hey Jon! Thank you for your feedback! We’re pleased you found a suitable cover for your 8-seater garden table and chairs. To clarify, prices on the product page are shown without VAT, while the shopping cart displays VAT-inclusive prices for transparency. Additionally, the order summary in the cart includes all details, such as dimensions. We value your input and will work on making the process clearer. If you need further assistance, feel free to reach out!
Price shown in basket is without VAT but price shown when ordering is with VAT - this is confusing. Also the basket did not display the dimensions of the cover I ordered. I had to repeat the order process to be sure I was getting what I wanted.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hey Rosalind! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!