Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered specifically from this site and paid extra to get the curtain on a particular date to be then instantly messaged to say it would be 3 days later. I messaged them to explain this, I didn't get a response however I did then recieve the order earlier than expected.
All good and easy to place order. Very good covers with a highly waterproof outer coating. Word of advice - the draw cord option is well worth having
Hey Mark! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience etc, website easy to use, delivered promptly
Hey Paul! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Product was of exceptionally good quality and received very quickly.
Thank you, John, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Review update.
Great communication with Covers and All regarding baggy centre of original Cover.
Design dept created a new design for me to review and then manufactured a new Cover.
New cover works perfectly and I would happily give Covers and All a 5 star rating and will definitely use them again in the future.
Excellent.
Hi Graham! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Everything went smoothly with delivery as promised before Christmas.
Thank you, Amanda, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Helpful service.
I don't want this review to be published and don't like being forced to submit answers in order to finish the survey
Hey Belinda! Thank you for your feedback. We’re glad to hear you found our service helpful. We apologize if the survey experience felt forced, as that’s certainly not our intention. Your input is valuable to us, and we’ll take your concerns into account to improve the process moving forward. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and want to make sure everything goes smoothly for you.
Good quality product as advertised by the business which is why we decided to order from them
Hey Lorane! Thank you for your feedback! We're delighted to hear that the product met your expectations and aligned with what was advertised. We're grateful for your trust and decision to order from us. If you need any further assistance, feel free to reach out!
From the assistance onthe website to thedelivery and great product.whole experience. Simple and product great
Hey Jill! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
There is a saying - measure twice and cut once! Expect to check and double check your measurements before this company will manufacture your cover. The end result ensures satisfaction with a quality product, that fits like a glove!
Hey Mike! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easily ordered delivered on time no issues easy to order pleased all round.
Hey John! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Found the company via Google. Rang them and Leon was very helpful. Good tip about reducing measurements by 1cm to ensure a snug fit. Delivered when promised.
Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service, easy to use website, great choice. Item exactly as wanted.
Hey Sarah! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Impressed with the speed of response from order to delivery, kept up to date at each stage.
Really happy with the custom fit. We've struggled for years with pre made shop bought covers that don't fit properly and don't last long. Although we can't comment on the durability yet, the material is by far superior to anything else we've had before. It looks smart, fits neatly and is of high quality.
Hey Kay! Thank you for your kind words! We're thrilled to hear you were impressed with the speed of our service and the updates throughout the process. It's great to know that our custom fit has solved your challenges with pre-made covers. If you need any assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
From start to finish was a well satisfying process from initial measurements to the final design and to receiving the product I was extremely happy
Hey Ron! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Bought a second set of two cushion covers and they're identical to the first pair. Well made, perfect fit, quickly delivered. Very pleased and would use again.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Arrived safely and was very good. I paid extra for taped ends and additional circles so I can fix to my gazebo and very pleased
Hey Allison! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Disappointed I couldn't use my 30/ discount code I have bought off you before several times
Hey Debbie! Thank you for your feedback! We are truly sorry for the inconvenience, Please note that discount codes may have specific terms and conditions, such as validity periods or applicable products, which can affect their usability. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and want to make sure everything goes smoothly for you.
Excellent service from start to finish, can't recommend enough! 😊
Hey Jacky! Thank you for your feedback! We’re thrilled to hear that you’re pleased with both the service and the waterproof cover. Your recommendation means a lot to us, and we’re grateful for your trust. If you need any assistance in the future or have more cover needs, please don’t hesitate to reach out. We look forward to serving you again!
Seemed easy to use, hopefully all will be well by the delivery date
Hey Christopher! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie, we sincerely apologize for any inconvenience caused regarding the order update communication. We’re pleased to hear that your product arrived on time as per your selected shipping method and that you are satisfied with it. Your feedback is valuable to us, and we will certainly take it into account to enhance the overall customer experience.