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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Excellent service and good quality products. I would definitely use this company again.
Impressed by free postage of sample swatch to UK. Fast and efficient swatch pack received and excellent quality.
Excellent product, great prices, easy to use website, my items arrived well before the arrival date were perfectly wrapped, in excellent condition and fitted perfectly, couldnt ask for any more, wont hesitatate to use them again
Ordered 2 bespoke outdoor roller blinds for the gazebo
Very happy with the service, product and price
The covers were of good quality and well made.
The advertised 20% discount was not the full amount of the total price, which I questioned This is misleading. If it is advertised as a 20% discount then you should get this off the total price.
Service and delivery was good.
I would use Cover & All again.
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I received the product in the day which they said so good point for shiping and also you can order the product on dimension you want and that is amazing because I made a cushion for my sofa and the cover come on exactly on dimension what I want
Good quality
Fantastic help from Ruth
What amazing attention to detail! The staff are so friendly and helpful! Quality is superb
The site is very easy to manage and order your covers.
Very easy to use the website, the products came exactly as shown and fit perfectly. Would highly recommend if you're looking for a more bespoke option, it's certainly worth it for the high quality materials
I had a lot of problems but your chat Diana was very helpful
I am so pleased with my outdoor furniture cover. It fits perfectly and is of a very high quality fabric. It was delivered very quickly too. I am more than pleased. Thank you.
The whole process was easy. They come back to confirm your measurements. Cannot rate this experience highly enough. I was apprehensive but as long as you get your measurements correct the process is excellent
Tessa was absolutely great. She helped me all through the order down to the last detail.
The measuring and ordering process was very clear. Added extras didn't add significantly to the over-all cost. The cover arrived 2 weeks earlier than the expected delivery date, which was a bonus. Really happy with our products and would definitely recommend.
Easy to order, good communication. Nice product, does the job perfectly
Good support by Sylvie. Clunky mechanism for ordering more than one cover.
Sylvie was really helpful but the ordering is very laborious. The mechanism for ordering multiple covers in different sizes needs refining.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date