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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Excellent customer service which made it very easy to measure and choose the components of the cover. I have just received my second one and am very happy with it.
Problems getting website
1. To take CC details
2. To accept CC payment from valid card
Nice bespoke service.
Web payment system a little temperamental
Major problems getting your website
1. To take CC details
2. To accept CC payment from valid card
Ordered some swatches which arrived in a few days and will help in choice of fabrics for our covers
There was a query with the measurements I had given. Company contacted me to clarify all specifications.
From ordering to delivery exceptional, covers professionally made.Very very pleased and fitted perfect
Lady on the phone was very helpful and assisted me so well that we got the order complete thank you for all your help
The site was easy to navigate and I was really pleased with the finished product. They came quickly, look great and seem very well finished.
Website was very easy to use as was uploading photos. The company contacted me multiple times to check my requirements. Both covers and bag are excellent quality
Very helpful. Needed assistance from the live chat and it worked well.
Mike
Delighted with the quality of the covers supplied. The quality of the material is excellent and better than that originally supplied by the manufacturer.
Easy to order and quick delivery! The products look to be really hard wearing, and fit perfectly. Thank you
Wanted a basic square tarp' but with a slight variation in eyelet positions from the default selections. Provided information and received a drawing to confirm the layout before it was made, which was unexpected but a good move. It was made in no time and shipped all the way from India with no fuss arriving long before the anticipated delivery.
Thank you Covers & All
Easy to order and arrived quickly. Really pleased with the quality and having the option of the weighted chain in the bottom is perfect. We're using it for the front of a homemade bike store and it's ideal. The only disappointment is the fact that I ordered the wrong colour by mistake but that's my fault not theirs! This is a fabulous product at a great price, you won't be disappointed.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date