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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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All good - package was able to be tracked. Might be good to add options for small bungee style ties for sheer
Ordering was painless, quality of the cover is fantastic! Would definitely buy again!
They were very patient as my garden seat measurements were tricky as I needed corners on the front of the garden seat cover.
They asked me for them twice, and when I got the cover it fits perfectly, well done.
OK but difficult to turn page back without losing it all
Amazing quality. I'm thrilled with my covers. They have completely revived my day bed!
Simple and fast. Good communication and excellent product.
One cover not completely sewn along one hem. Otherwise a nice product. 3 other covers were perfect. Waiting for response from vendor.
Great website, simple shopping experience, easy to use templates, very happy
Great experience as quality is amazing and they look good Found the whole process so easy.I have recommended to ally friends.
I love my speaker cover, thanks to cover & all!
There was a small amount of emailing between the company and I with regard to measurements for my covers which are not a standard shape, i was very reassured by cover & all's attention to detail with getting it perfect, this did make the process take a few days longer but it was all for a very good reason. Thanks again.
Great quality products and swift delivery. Really satisfied with my covers
From first looking at the site I could tell that this should be a good product. I was able to get a cover to fit my garden furniture. The material is much heavier than previous cover and the workmanship is excellent. I look forward to being able to use this cover for many years.
Easy to use website with the product arriving ahead of schedule. Product is a great fit and definitely value for money.
Found your company quickly online and ordered my made to measure cover really easily
Very pleased with the quality and the speed my order arrived also the chat line was very helpful and helped me to measure.
Quick and efficient. Eat to deal with. Great quality x
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi, we are sorry for the negative experience you had with us. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects and try our best to provide the efficient service to every customer. This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same. Furthermore, we are glad to know that you are happy with the other 3 covers.