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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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The covers on our outdoor sofas have been in terrible condition for the last year. We were facing up to the possibility of having to pay a fortune to replace the entire set when I came across Cover & All UK. I will admit I was incredibly dubious as to the potential quality of the replacement covers but boy was I wrong! Not only are they a perfect fit but they also are an exact match to the old ones. Cover & All also sent design queries during the making process so that the end product is perfect and a much better quality replacement than we hoped to find. It has extended the life of our garden furniture by another five years at least. I highly highly recommend them!
All very straightforward to order and excellent communication from the company. Delighted with the product, super quality, good value for money.
I had to change my order and they were very responsive and easy to deal with
The process was straightforward and very helpful from start to finish. The delivery date was exactly as promised. The fir and quality of the covers is excellent. They are very well made.
After providing numerous measurements for the cover it is still too big at the back. I understand that Covers&All make the covers approx 3" bigger than requested for a better fit, but my cover is well over the 3" allowance and sticks out at the back because there is too much material.
Easy to use website. Good if measurement instructions were in meter/cm
Ordering was a straightforward and easy process. My cushion covers were delivered on time and I am delighted with them.
Quality of covers is amazing - great fabrics, nice colour and the make is amazing. Sizing exactly as requested, double zipper. Really happy with purchase. Changed cheap outdoor sofa for very reasonable price. Thank you
Excellent product & comms throughout. Very happy with the purchase.
The quality of the product is the best we have seen, and with a zip to remove the cover with out removing the parasol is a great feature.
I am pleased with the quality of the product and the quick service provided
Delivered sooner than expected, good quality at a reasonable price. Thank you!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date