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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We are very happy with the covers which fit well. The company took time to check our measurements and suggested some successful improvements to our design. However having paid a sizeable premium to for express delivery we were disappointed to be told they would arrive as per standard delivery date, which was unacceptable. In the end they did arrive in time. I found the communication at all stages with the company lets it down, I always had to request a call back as the phone was never answered. I would use the company again but would hope they could make some improvements to the communication process
Easy site to use, quick delivery and the items seems well made.
The website was very straightforward and simple to use. Delivery was very swift. The cover fitted perfectly, looks good and although only had it a week appears to be exactly the sort of material to do the job. In this hot weather it has provided ideal shade and protection. One visitor has already requested the website address! Great product, thank you.
I requested samples of material and they were promptly delivered
To say I am impressed would be a complete understatement. I thought I was just buying a simple cover only to receive customised CAD drawings. If you emails of back and forth measurements and photos and I have an inch perfect fit to a very complex barbecue with a chimney. Thanks for your help guys. Phenomenal service. I have all your recommended you to all of my friends in time for barbecue season. Pete
My daughter had them for her university project she was happy with her choice thank you
Hi Susan, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!
Excellent quality - very happy with the covers and the experience of shopping with Cover and All,
Order received in good time and over the moon with the quality and a fraction of the price we were quoted elsewhere - highly recommended
Quality products. Easy process. Swift service. Happy with overall experience
Easy to use and measurements provided means we have an excellent quality cover to protect a special bench. Thank you
Excellent very easy to order straight forward measurements to get the best product and updates about delivery we're great
Excellent product with an easy to follow process for ordering and great customer service.
All very efficient. Pricing was a bit complicated but I worked out how to get the discounts!
Very happy. Quick and exactly as advertised.
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I thought after all the emails & phones calls, I would get what was agreed. I am awaiting a reply, so I'm hopeful of getting another clear tarp as ordered.
Hi Graham, we regret the inconvenience this has caused you. Upon reviewing the details, we found the order was manufactured as discussed and approved by your side. Regrettably, we are unable to find any error on our end. Your instructions for providing the webbing on the sides and bottom were followed along with the 6" pole pockets at the top and the bottom. Unfortunately, we won't be able to help you with a free replacement or a refund for the order.
Really impressed with the quality of the cover. Very good for the price.
Hi Claudine, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Annie, we appreciate your feedback on the products. We sincerely apologize for the inconvenience caused. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your calls promptly. Please be assured that we are working on this and resolve the issue at the earliest.