Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Delivery from UPS was poor.Said on way then stuck in India on malfunction issues? Started to think it was a scam.But eventually arrived 4 days later than expected
As a whole company very efficient and caring. As for quality I am hopeful, as I haven't opened or installed the cover yet.
Hey Stella! Thank you for your feedback! We’re thrilled to hear that you found our team efficient and caring—that’s exactly the experience we aim to provide. We’re confident that the pergola cover will meet your expectations in terms of quality once you’ve had a chance to install it. If you need any assistance with setup or have any questions, don’t hesitate to reach out to us.
Very Good ************************************************************************
Hey Nigel! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Selected the type of product I required, entered the sizes, choose the edge finish & type of eyelets then ordered, product was delivered when stated.
Very pleased
Hey Gary! Thank you for sharing your experience with us! We're delighted to know that you found our ordering process straightforward and our service prompt. It’s wonderful to hear that your product arrived on time and met your expectations. Your satisfaction is our priority, and we look forward to assisting you with any future needs!
Highly recommend great service. Care to get it correct. What's not to like
Hey John! We truly appreciate your feedback! It’s fantastic to hear that you had a great experience and found our service attentive and accurate. Your recommendation means the world to us, and we’re so glad we could meet your expectations. We look forward to serving you again in the future!
Quick delivery, perfect fit, exactly what I ordered. Draw string secured it well.
Thank you for your wonderful review! We’re thrilled to hear that you received quick delivery, a perfect fit, and exactly what you ordered. It’s great to know that the drawstring provided a secure fit as well. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Easy to order
Arrived as expected
Seems good quality and well made
Thank you, Shella, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
All good experience with this company. Nice product and came on time with good design service to ensure its exactly what you want and.
Thank you, Carl, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Bit disappointed that I had 45 potential trackers applied to this website. Far more than any other.
Would make me reluctant to order again
Hi Barbara, Thank you for sharing your feedback with us. We’re truly sorry to hear about your concerns regarding the number of trackers on our website. We understand how privacy can be important, and we always strive to provide a secure and respectful shopping experience.If there’s anything more we can do to address your concerns or if you have further questions, please don’t hesitate to reach out. We value your feedback and would love to have the opportunity to serve you again in the future.
Covers perfect for intended use. Only issue I have is that I ordered full height of seat but should have got slightly shorter ones so the elastic hung on the head cover better but for the price they are great and very good communication from the seller keeping me up to date with status of items. Would definitely use again.
Thank you, Neil, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Overall very good service from beginning to end and a very good product.
Thank you, Walter, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The covers arrived quickly with good tracking, they are sized correctly, look hardwearing and well made. Very happy: Thank you!
Thank you, Nathan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Very pleased with service and overall quality of product which was a custom cover for a large L- shaped outdoor sofa. Highly recommend
Hey David! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The delivery was well organised and everything arrived on time and well packaged.
Thank you, Antony, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Easy to follow website, just measure the size of cover, colour, material and then order. Well made product. Delivery was earlier then expected, which was great as i really wanted it sooner then quoted.
Hey David! We’re delighted to hear about your positive experience with our customization process and fast delivery! It’s great to know that you found our website easy to use and that the cover met your expectations in quality, color, and material. We’re especially glad the delivery arrived earlier than anticipated, allowing you to enjoy your order sooner. Thank you for choosing us, and we look forward to assisting you again in the future
Easy to order, was delivered quite quickly and well packed. No complaints at all
Hey Lynne! Thank you for your kind words! We're delighted to hear that you found our product to be of good quality and a perfect fit. It's great to know you had an easy ordering experience and were happy with the quick delivery and secure packaging. We truly appreciate your recommendation and look forward to serving you again. If you have any questions or need assistance, please don't hesitate to reach out to us.
Great care & great service. I was kept informed throughout. This is a company that I would happily recommend.
Hey Noel! We're delighted to hear that you're pleased with our product and service. Your satisfaction is our top priority, and it means so much to us that you'd happily recommend us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Excellent service from ordering to delivery.
Product as described and is of very good quality. Would highly recommend.
Hey Kevin! Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience from ordering to delivery and are pleased with the quality of our product. Your recommendation means a lot to us, and we look forward to serving you again! If you have any questions or need assistance, please don't hesitate to reach out to us.
Simple order system and quality products, very happy.
Would highly recommend this business.
Thank you, Karen, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Great to get the excellent swatches... it just so happens that I need to source a completely different type of material. But Thanks all the same.
Thank you, Anthony, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey David! Thank you for your feedback and for taking the time to share your experience. We're pleased to know you’re happy with the product, but we’re truly sorry for the delivery issues you encountered. While we strive to provide timely updates and smooth delivery, it’s disappointing to hear about the delays with your shipment. Please rest assured we’re reviewing this with our logistics partners to ensure a more reliable experience moving forward. We appreciate your patience and understanding, and we hope this won’t deter you from shopping with us again. If there’s anything we can assist you with, feel free to reach out.