Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent service from ordering to delivery.
Product as described and is of very good quality. Would highly recommend.
Simple order system and quality products, very happy.
Would highly recommend this business.
Thank you, Karen, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Great to get the excellent swatches... it just so happens that I need to source a completely different type of material. But Thanks all the same.
Thank you, Anthony, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I needed a bespoke outdoor kitchen cover and approached Covers & All. They were very thorough in terms of ensuring they had all the necessary measurements and double checked with me on numerous occasions before I gave the go ahead to manufacture the cover. Really pleased with the results.
Hey Ian! Thank you for sharing your experience! We're delighted to hear that you’re pleased with your bespoke outdoor kitchen cover. Our team strives to ensure all measurements and details are perfect, so it’s wonderful to know that our thoroughness met your expectations. We're thrilled you’re happy with the final results and look forward to assisting you with any future needs.
Ordered 8ft round cover for our 8ft trampoline but doesn't cover the full surface area. Maybe my fault for measuring wrong
Hey Thomas! Thank you for sharing your feedback. We're sorry to hear that the cover didn't meet your expectations. If you suspect there might have been an issue with the measurements, we'd be happy to assist you further.Please feel free to raise a ticket from your account or reach out to us directly. We’ll be happy to work with you to resolve this. Your satisfaction is our priority, and we appreciate your understanding.
Exactly what I wanted and will be ordering again! Thank you!
Hey Sarah! Thank you for your feedback! We're thrilled to hear that the quality met your expectations and that you got exactly what you wanted. We look forward to serving you again for your future orders. Thank you for choosing us!
Rapid delivery and excellent product, will certainly be using again in future. I just need to confirm with my client which product they require from the swatch pack.
Thank you, Rob, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Smooth transaction. As above regarding the product. Had I had more time to prepare my product, I probably would have complained about the rings falling apart
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Thank you, Joseph, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Cover is fantastic for our cargo bike, the communication the whole way through was fantastic and ensured we got a perfect fit!
Thank you, Joanna, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
So easy to order and delivery was quick and easy. Product is such good quality and fits perfectly
Thank you, Patsy, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Order process was easy to follow. Looking forward to receiving my first order
Hey Robert! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very happy with the goods I received, both chairs and covers.
However, I was Unable to use the discount code I was sent by you, so disappointed. Your checkout pages are confusing also.
Hello Brenda, we apologize for the inconvenience. Discount offers come with specific terms, and as your order was for a standard size product, it wasn't eligible for a discount, as noted on our offer page.
As a custom business, we do not accept returns. However, if there is any issue on our end, our team will verify and provide the best resolution. We offer custom covers and various design options so customers can enter their desired dimensions and select a suitable design. Additionally, we provide a "How to Measure?" guide on the custom product page to help prevent any issues. If you have any concerns, please feel free to contact our customer support team via call or chat.
Came perfect cover fit perfectly and material is great.
Love it
Hey Catherine! Thank you for your feedback! We’re thrilled to hear that the cover fit perfectly and that you’re pleased with the material. It’s always our goal to provide products that meet your expectations, and we’re so happy to know we’ve done just that. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Hey Ian! Thank you for your fantastic feedback! We’re so glad to hear that the bench seat cover fits perfectly and that you would recommend and use our services again. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again!
So delighted with my purchases. The company communicated each step of the way.
Hey Nicky! Thank you for your kind review! We're so glad you're delighted with your purchases. We take pride in keeping you informed throughout the process, and we appreciate your feedback. Looking forward to serving you again! If you have any questions or need assistance, please don't hesitate to reach out to us.
Simple to order ordered the bag for christmas tree storage, delivered on time good quality plenty of room
Hey Merv! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The cover arrived very promptly and was of a superior quality. My bbq is slightly too large for the cover but I cannot see how I can exchange this.
Hey Liz! Thank you for your feedback! We're glad to hear that the cover arrived promptly and met your expectations in terms of quality. You can raise a ticket from your account, and we’ll be happy to assist you further. If you need anything else, don’t hesitate to reach out.
Exactly as requested lovely fit would definitely recommend
Hey Glaine! Thank you for sharing your positive experience with us! We're delighted to hear that the custom cover was made exactly as requested and fits perfectly. Your recommendation means a lot to us, and we're thrilled that you are satisfied with the quality and fit of your order. If you need any additional covers or have other custom requirements, please don't hesitate to reach out.
The site was very easy to use. The process was outstanding and supportive at an amazing price.
Hey Bernice! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very good value and quality will order again when needed good service
Hey Michael! Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you found our products to be of very good value and quality, and that our service met your expectations. It's always rewarding to know our efforts to provide excellent products and service are appreciated. We look forward to assisting you with your next order whenever needed! If there's anything we can help with in the meantime, please don’t hesitate to get in touch.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kevin! Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience from ordering to delivery and are pleased with the quality of our product. Your recommendation means a lot to us, and we look forward to serving you again! If you have any questions or need assistance, please don't hesitate to reach out to us.