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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Was very impressed with the service from ordering to getting a mock up as to how it would look service was brilliant, order even arrived 8 days early. Will be ordering again for other covers that i need. Logo option just makes the cover pop.
Excellent from start to finish. Very easy to order online.
Good quality product. Good service and comes. Product arrived swiftly. Overall very pleased.
First class service and prompt delivery of a good quality cover.
It was made exactly to my measurements and came with a full length zip and snap buckle ant the bottom to secure the zip. This is the second time I have used Covers & All and will definitely use them again.
Easy to use website, prices reasonable. The delivery was several days later than expected and alas the seams around the zippers are not waterproof.
Easy to use website, prices seem reasonable
Overall, a good service from Covers & All. Ordering online was easy and the measuring advice was sound. Delivery was well within the times specified on the order but the items were sent in two separate packages which arrived a few day s apart. The furniture cover was high quality and made of a tough durable material with lifting handles and is well made. The cushion covers are also made of a high quality material and are a good fit, however there was a manufacturing fault that left a 5" seam unstitched. I should have reported it and I've no doubt they would have sent a replacement or repaired it but I was impatient so just stitched it up myself. I would recommend Covers & All and will use them again.
No problems with following the instructions to complete my order, however there should be an option for the measurements, to choose between feet/inches and meter/Centimetre.
I received several emails to check absolutely on the sizes measured and they fit absolutely perfectly. The material used was heavier duty than expected, almost rubber coated. They should last a long time thanks.
I was contacted twice to confirm sizes and I was assured the opening would be at the bottom. On arrival the cover opening was at the back so it does still cover but may allow water ingress in severe weather. Couldn't be bothered to complain. The material is sturdy and well made good value.
Very good Only down side was the use of inches when now every thing is in mm. Also the descriptions and drawings going back and forward. Once completed the cover fitted perfectly and arrived promptly
Good service. Timely arrival of quality product. Pleased with it when arrived
Thank you, it was a very impressive service. I will definitely contact you again.
Easy and straightforward, professional responses from the company. I'll definitely be using them again!
Brilliant quality covers and service is excellent. Great value for money too!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Stephen, we appreciate your feedback on the fitting and the quality of the cover. Having trouble converting the measurements can be frustrating at times. We will definitely address your feedback. If you require any assistance placing the order, simply reach out to us via our 24x7 chat utility or phone number. As we manufacture bespoke covers, we take all measures to prevent any fitting issues and to provide the perfect fit.
We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.