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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Overall product was exactly as expected. Quality is really good. A little disappointed with the time it took to deliver my item, almost 3 weeks.
They have cooled our room down enormously, which is why we purchased them. We are very pleased with them.
Really pleased with the company and the covers are better than I thought they would be
Found this company online. Ordered and now arrived. Really pleased with the product. Quality material and finish. Great customer service.
Five Star
The table cover did not get manufactured with an additional tolerance for fitting, as stated on the Covers & All web site.
They really wanted to make sure the dimensions were correct and I was happy with the design.
Easy to use website, with guidance on sizing. Really please with process from start to finish.
Easy to use web site. But only fault would be updating progress of package nothing, looked on my account and was stated as dispatched, like this for a few days but had a chat on line and of course it was going to be delivered that day, sent me over the link from courier. So all good. Coming from China.
Would be good to see a virtual image of the design/text
Hi Catherine, we regret the inconvenience caused. As per the latest update, our team has sent digital proof and the mockup to your registered email address. We request you to check and update us accordingly for further course of action. For future orders, you may mention the same in the "Any Special Request for Us" option. Please be assured that our team will share the proof prior to moving your order to production.
Company reviewed my photos and initial poor measurement, drew up diagram and helped me get a more accurate pictures before making an excellent cover
Easy to order and product is amazing quality and delivered on time.
Impossible to actually get any answers! Kept being told different things. I'm still missing a cushion cover that I've paid for, and I've not been able to speak to anyone about it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Simon, we are sorry to note your disappointment in regard to the product received and apologize that our service does not meet your expectations. Upon checking the order details, the order has been processed same as per the approved working drawing with the standard leeway as mentioned on the website. However, as per your provided images, it seems like the provided "Straight length between curved parts" seems incorrect. Which affect the final dimensions of the cover. However, we can understand your concern, as we can see that you are already in touch with our team. Please be assured, you will be able to get the best possible resolution on the same.