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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website is easy to use. I didn't need to use to use the customer service for anything.
All good so far. Delivery arrived sooner than expected. Great quality. Perfect size. Great transaction, and would purchase from them again. Highly recommended
Over all satisfied although there were quite a few emails exchanged before the measurements were agreed
I requested some additional indoor cushion swatches that aren't included in the standard swatch book and am really pleased to have received them. Unfortunately the additional swatches don't have the fabric/ colour written on them, but I think I can figure it out from comparing with the website!
Great ordering system but I missed a change of colour when changing the fabric. Ended up ordering sky blue instead of black. Had help from online support (Patrick) which sorted the problem, but my experience would have been perfect if I'd not been fooled by the order form!
My pergola cover arrived in great time and I was really surprised to feel and see the quality. This is my third attempt to put a 'roof' on my pergola and wish I had come to you first. This does the job perfectly, thank you
Easy enough to use website, ordering was fine. I received no updates on status though and went 2-3 weeks of not knowing what was happening. Managed to log into website and status was pending for that entire time. Couldn't reach anyone at customer service, this could be a lot better.
I was Kept well informed of the progress of my order until I received it. The web page was easy to navigate.
There are a lot of different items to choose from including different sizes, colours and types of ways to attach the cover to your product.
The experience was uneventful...as product was a bespoke order, arrived promptly an was exactly as
Ordered. Good overall experience.
The cover that came with my garden furniture was a waste of time and effort, found this website and as long as you measure your items properly everything is brilliant from ordering to fitting.
No issues what so ever, highly recommend and will use again if I need to cover anything in the future.
Clear and easy to order on line just give the measurements.Fast service
They were very professional and the deliver happened much sooner than expected.
Excellent product, very easy to order and quick turnaround. Thank you!
The process of buying is difficult and contact is tricky. My product took months to get to me.
I have no idea what the free gift is
Hi, Penny. Thank you for your feedback. We're glad to hear that you found our product to be of good quality. However, we apologize for the difficulties you faced during the buying process and the lack of satisfactory contact. We understand that waiting for your product for months can be frustrating, and we sincerely apologize for the delay. Regarding the free gift, we apologize for the confusion and will ensure that we provide clearer information about it in the future. We appreciate your input, and we will use it to improve our overall service. If there's anything specific you'd like to discuss or if there's any further assistance we can provide, please don't hesitate to let us know.
I receive way too many e-mails from you and your requirement to type more letters than necessary is also annoying
Hi Peter, we regret the inconvenience this has caused you. We do send emails to our registered users to keep them updated on all new products, offers, etc. If you wish to unsubscribe from the same, you may contact our 24 X 7 call or chat helplines. Please be assured that the team will assist you with the further process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, we appreciate your feedback on the ordering process and the website. We have worked hard to make it as user-friendly and convenient as possible. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your calls promptly. Please be assured that we are working on this and resolve the issue at the earliest.
Reviewing the details, we found the order was placed on Jul 2,2023 and was shipped from our end on Jul 6,2023. We hope the issue is now resolved as you have received the product before the estimated delivery date.