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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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All requirements of our order were taken into account and covers fitted perfectly. Too early to comment on durability of product, but quality appears adequate. Good value for money, with prompt delivery.
Good quality, well priced and prompt delivery. Recommended.
The product was slow to arrive but this is by nature when a product is designed bespoke. Customer service were quick to respond. The extra inch for safety the team add was unnecessary as the cover is now slightly too large so perhaps just add a centimetre for safety in future. Overall good experience.
Straight forward to order Really well made cover. Perfect fit.
Asked on numerous occasions about size, when I had said size required,No updates, phoned for information, Order could not be found,so disappointed..
Very pleased with my purchase. I wanted something nice but unobtrusive. Could possibly have been a little larger but that was my fault!
Easy to order online. Gave measurements and chose good colour. Kept informed of progress. Delivered on-time. Fitted perfectly.
Easy, covered everything I needed, and reasonably quick.
I ordered 2 tool box covers from Coveres & All. They arrived well within the 2-3 week estimate. I was very impressed with the double stitched quality materials used. The fit was perfect abd tailored to the size provided. I have used Covers & All before. They made me a jukebox cover. An essential item in my opinion to keep the dust out. Again no problems with delivery, quality, appearance or fit. Would use them again and recommend to friends without hesitation.Easy ordering, competitive prices...
Supurb Customer Service. Answered my emails promptly, professionally and were only too happy to be of help
Dear Sharon,
We deeply regret learning of your dissatisfaction with the firepit cover you received. We acknowledge the crucial importance of selecting suitable tie-downs when opting for a custom cover. It appears that the elastic may have been overly tight, causing difficulties in the application of the cover to your firepit.
We have taken note that you are already in communication with one of our escalation specialists, and we are genuinely hopeful that together we will be able to arrive at a satisfactory resolution for this matter. We sincerely apologize for any inconvenience caused and assure you that we are committed to addressing the issue promptly.
Thank you for bringing this to our attention, and please rest assured that we are working diligently to rectify the situation.
Kind regards,
Covers & All
I recently ordered four custom cushion covers from Covers&all for my meticulously crafted stainless steel garden furniture, and I must say, I am absolutely thrilled with the results!
Right from the start, the ordering process was a breeze. Covers&all's website was user-friendly and allowed me to input the exact dimensions of my unique garden furniture, ensuring a perfect fit for the cushion covers. The variety of fabric options and color choices was impressive, and I found the ideal combination that perfectly complemented my furniture's sleek and modern design.
The attention to detail and craftsmanship of the cushion covers truly exceeded my expectations. The stitching was impeccable, and the quality of the fabric was top-notch, ensuring durability and longevity even under the changing weather conditions. I could instantly tell that these covers were made with care and precision.
When the package arrived, I was excited to see how well the covers fit my stainless steel garden furniture. I must say, they fitted perfectly! The custom dimensions were spot on, and the covers hugged every curve of my furniture, giving it a polished and elegant look. It felt like my garden furniture and the covers were a match made in heaven.
In addition to the excellent fit, the cushions themselves were incredibly comfortable. The plush padding provided just the right amount of support, making my outdoor seating experience truly enjoyable.
Covers&all's outstanding customer service was another aspect that impressed me. Their team was responsive, helpful, and took the time to address all my queries, ensuring a smooth and hassle-free experience.
In conclusion, I cannot recommend Covers&all enough for their exceptional custom cushion covers. If you have unique furniture like my stainless steel garden set, these covers are a must-have! The craftsmanship, attention to detail, perfect fit, and overall quality exceeded my expectations, and I am beyond satisfied with my purchase.
Thank you, Covers&all, for adding the perfect finishing touch to my garden furniture ensemble! I will definitely be returning for future purchases.
Just as was ordered. Good fit well made. Long wait as did not know where it was coming from. But the Communication was Spot on. Regular updates on delivery It actually arrived a day early. No need to contact Customer Services Everything Went As It Should.
The whole process was a breeze. From order to delivery at all stages was smooth and headache free.
Product of high quality and beauty, highly recommended to anyone who needs privacy.
Exactly as ordered. Simple ordering process. Arrived quicker than expected. Quality appears to be good.
Easy and quick
Easy ordering and quick delivery with secure packaging
Disappointed since the first night I left something out and it had leaked through by the morning. It had only lightly rained. Looked good, felt like good quality, fitted well, but no good if it doesn't actually cover anything.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bill, we regret the inconvenience this has caused you. Upon reviewing the details, we found that we did receive the required details from your side and moved the order to production. Also, we do send the tracking details to the customer's registered email addresses to keep them posted on the same. You can check the order by following the below-mentioned steps.
1) log in to your Covers&all account.
2) Click on My Orders.
3) You will be able to check all your orders.
We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.