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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Great service and very good quality, perfect for even though I had to call to re size the cover as measurements were not correct, my fault the customer service was excellent and sorted out my error immediately
Very pleased would recommend
Fits perfectly looks great. Time will tell how well it performs
I stumbled upon your website by chance and after having our pergola installed recently it was a perfect way of being able to use it in most weathers, providing desperately needed shade to the back of our house. I'll be ordering a wood burner and pizza oven cover very soon. I have no trouble at all in recommending this company.
Nice product, it was difficult size and shape for the team to make and it fits well.
Great customer support.
I gave precise information to help get the sizes correct.
From ordering to delivery was a very long slow process with two separate emails asking if this is what I ordered, I was beginning to think I wouldn't get my order, so although the quality was good, I wouldn't order from them again
I was worried about the covers being the right size but they fit beautifully. They are of very good quality and I'm sure will last a long time. I also chose to have a waterproof cover made and it is so strong with vents so no chance of the furniture getting mouldy and certainly won't rip it's so robust.
Ordered a cover for a workbench that we need to store outside. I took measurements quickly and was really pleased to receive a design which gave me an opportunity to tweak the measurements. Much more contact to get things right than I was expecting. Cover is just what we wanted and high quality. Will definitely use again.
Very easy to follow instructions for measuring the items we needed covers for. When they arrived they fitted perfectly and the materials used are definitely hard wearing.
Great quality item, website easy to use and item arrived quickly
I wanted a custom cover for my trailer, i didn't have a picture to help them so they drew the cover with the dimensions i had given to check everything was ok, as soon as i confirmed everything ok they made the cover and sent bit to me very quickly. It was a perfect fit when put on the trailer. Excellent service
The large parasol cover appears to be well made and to my spec. How long it will last - time will tell. Pretty good price as well. The company was easy to deal with even after I changed the measurements.
Because my chair was an awkward shape it took quite a few telephone calls and emails to get the size correct and I was worried it wasn't going to fit but it did and the staff were always friendly and patient. It feels good quality thick waterproof material so hopefully it will last few years, it's not cheap but if it last our winters and wind then I don't mind. I would have liked a zip down the front ot back to help put it on and off, I did actually think it came with a zip...
Good friendly service. Cover fits perfectly on our garden furniture. Thick good quality fabric. Ideal to protect table and chairs in the autumn and winter months
Easy to measure and the website is great.
Great colours and nice material.
Provided excellent service and product quality is extremely good.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date