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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Speedy and efficient service.relating to request for samples.
I was advised to order a rectangle cover as an odd shape to fit, I entered exact measurements and it comes a bit bigger which makes it easier to get on.
The customer service over the chat function on the website were really helpful with this.
Good design collaboration which was much appreciated. Expect it will give a durable cover to my patio furniture
Easy to place order. Received a drawing to confirm requirements before production. Delivered a week earlier than originally stated - great. Heavy duty rain material, not yet fitted so can't tell how it will perform.
Measurement fields were confusing and once filled were held by cookies and reverted even when corrected. Item received was to the 'wrong' specification. Still serviceable and of great quality.
After a clunky start trying to provide the dimensions that I needed the cover to have through their on-line quotation portal and their chat service, I was finally able to send them a picture with actual dimensions marked on that. This alternative proved successfull and after approving the sketch the order was processed. The item was safely received and the cover is both good quality and a very good fit.
Dancook 9000 no longer in production, so unable to replace the worn out cover until I found your website. Very professional service provided.
Fits a little loose but extremely well made and I don't have enough comments to come to a total of 50 characters.
So basically I have emailed your company no one has had the descant to come back to me as the product was damaged on the delivery Al'so the material has not been cut straight it looks a total mess not happy
Excellent from start to finish, great quality, perfect fit and amazing price
Easy to order by putting in measurements. Emailed a few questions and got a quick reply. All in all v good and have already recommended to family.
Very pleased with the cover as it does the job and the quality is excellent. Wouldn't hesitate to buy another product from Covers & All
The products look great, just a bummer that the air bags did not make it.
Wonder wehre they are?
Hi Anna, we are sorry to note your disappointment. We always perform a quality check on all products before they are shipped to ensure that customer will receive the products as ordered. This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to validate the issue and provide the best possible resolution on the same.
Good zip. Solid material. Good carry handles. Very happy, would order again.
I previously purchased a Cover and All cover for my BBQ which is excellent, therefore it was a 'no brainer' when I needed a cover for my garden twin chairs and small table. The ordering process and service were once again excellent with the cover being delivered sooner than expected. A tough cover at a reasonable price that should last for years to come.
Nervous as not used before. Fingers fingers crossed my 8'2" beige round water proof taupe arrives as ordered and it did! Thank you!
Excellent product quick delivery Excellent product quick delivery Excellent product quick delivery Excellent product quick delivery
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Simon,
We apologize for the inconvenience you've experienced regarding your product issues and the lack of response since you raised your concerns. We take your feedback seriously and are committed to resolving this matter promptly.
As per our most recent update, our team has indeed responded to your email complaint. To expedite the resolution process, we kindly request that you provide us with the requested information. This will enable us to address your concerns and take the necessary steps to ensure your satisfaction.
Your satisfaction is important to us, and we are dedicated to providing you with the best possible support. Please check your email and provide the requested details at your earliest convenience. If you encounter any difficulties or have further questions, please feel free to reach out to our team at feedback@coversandall.com.
Thank you for your patience, and we appreciate your understanding as we work to resolve this issue to your satisfaction.
Best regards,