On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Cover was exactly as described and arrived quicker than expected or stated
Easy to navigate site, fast turn around, good quality product at a good price.
Very good very helpful and good communication regarding measurements and customising
Hi,
I found the staff unable to articulate what was required and they did not answer my comments on my order, so had to call again. Thankfully got there just before it had been sent to be made. The product is fine, I think, just hope it does not cause condensation, which I asked on numerous occasions and never got a clear answer. I also wanted elastic to be all the way round and was told that was not a good idea. I actually think it would be better if it had more elastic, as it does flap around.
Dear Catherine,
We deeply regret the oversight regarding your order comments, and we sincerely apologize for any inconvenience it may have caused. We're pleased to hear that the cover you received aligns with your expectations, and we greatly appreciate your valuable feedback.
We understand that your suggestion to incorporate elastic around the periphery may not have been a standard recommendation based on our previous customer experiences. However, if you find that the provided suggestions do not fully address your needs, we kindly suggest documenting your concerns with photographs and reaching out to us at Feedback@coversandall.com. Our dedicated team is enthusiastic about assisting you and ensuring your complete satisfaction.
Thank you for your understanding and for choosing us for your cover needs.
Warm regards,
Very happy with the service I received, would definitely recommend
Delivery arrived in good time. The covers were slightly baggy and long compared to the previous covers we received from you, for different chairs, which fitted perfectly.
Easy site navigation, simple to select the options wanted.
Good communication and product arrive earlier than expected.
The custom cover was easy to order, arrived quickly and fits perfectly. It is very well made and noticeably more durable than the manufacturer's own covers.
Very happy with everything, good quality exactly what I ordered. Does smell like fish when you first open it up. Happy to use again.
Ordered a patio table cover for £107.
When the order wasn't confirmed but charged I queried this.
I was advised that the order hadn't been processed.
Odd given they'd charged my account.
This was dismissed out of hand but this extremely poor organisation.
My advice is avoid.
They are either incompetent, have inadequate systems or just useless.
Customer service there is none
Dear David,
We're truly sorry to hear about your recent experience with your patio table cover order. We understand how frustrating it can be when things don't go as smoothly as expected, and we sincerely apologize for any inconvenience you've encountered.
We appreciate your feedback, and we take your concerns seriously. Rest assured that we will investigate this matter thoroughly to understand why your order confirmation was delayed and the charge was processed without confirmation.
Please know that we are committed to improving our processes and systems to provide a better shopping experience for our customers. Your feedback is invaluable in helping us identify areas where we can make enhancements.
If you have any further questions or if there's anything we can do to assist you with this issue, please don't hesitate to contact our team at feedback@coversandall.com. We aim to provide excellent customer service, and we'd like the opportunity to make things right for you.
Once again, we apologize for the inconvenience you've experienced, and we hope you'll consider giving us another chance in the future.
Thank you for bringing this to our attention.
Sincerely,
Great from start to finish. Easy to use website. Order came sooner than estimated and love the quality of the product.
Fits I am very pleased with the custom made cover. Perfect fit
Very easy to measure and arrived when expected would recommend to friends and family
Good bespoke cover fits perfectly no problems. Colour excellent
Only criticism is that the Swatch sample pack did not include the fabric or colour that I was interested in so basically I had to guess
Bespoke furniture covers in high quality material, well made and efficiently shipped
Only negative is the online chat sometimes it takes a while then you miss reply so cant reply. Was trying to ask if you do swatches for dog bed covers
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jo,
We genuinely appreciate your positive feedback about our products and services. However, it seems there may have been an accidental negative rating assigned. We kindly request that you take a moment to review your purchase and adjust your rating accordingly.
Your satisfaction is important to us, and your feedback helps us continually improve. Thank you for your understanding and for choosing our products and services.
Best regards,