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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The ordering service is easy to follow. Communication for confirmation of measurements was good. Once the measurements were in, the order was processed real quick. Delivery was sooner than I expected, which was a bonus. Fitted well on my garden furniture. Would recommend to friends.
Easy to order,.just needed to input measurements. We'll packaged. Arrived sooner than expected.
Много добра комуникация между мен и фирмата,много добри професионалисти,отлична изработка.
They provide the product & service exactly the way they described.What more is there to say. I would use them again and I would whole heartily recommend them
Great service and a fabulous product. Fantastic attention to detail.
Faults not rectified. Fallacious requests made. Obfuscation at every turn.
Dear Mister g,
We greatly appreciate you bringing this matter to our attention. We want to extend our sincerest apologies for any inconvenience and dissatisfaction you may have experienced with our customer support team. It is regrettable that your concern was not addressed as promptly and effectively as we aimed to do.
After a thorough examination of your reported issue, we have identified a problem with one of the airbags you purchased from us. We genuinely value your business, and we are more than willing to replace the malfunctioning airbag. To facilitate this process, we kindly request that you provide a brief video demonstrating the inflation issue.
Please understand that this request for visual documentation is a necessary step in our quality control process. It enables us to pinpoint the exact cause of the problem, thereby preventing its recurrence in the future. Rest assured that once we receive the video, we will promptly initiate the reshipment of the replacement airbag.
Once again, we apologize for any inconvenience you have experienced and appreciate your cooperation in resolving this matter swiftly.
Best regards,
Cover & All
Cover fits a treat. Made to my measurements and those were checked a couple of times for accuracy. Greta attention to detail. Material is great quality.
Very happy with this product, website was helpful in recommending options and how to measure and was a perfect fit. Seems like it's good quality but obviously only just started using it. Had a long delivery date of 3 weeks but arrived after a week which was a bonus.,
Very helpful website, lots of options but also easy to use. Some communication post order to confirm the dimensions which was all very efficient. Product is just as advertised. My only slight issue is that I should have ordered the samples, or the description of the material (I got the standard one) could have been a bit more detailed.
Great feedback from designer and fasy delivery. Really happy with the product and process was smooth.
The items seem like good quality. They arrived within the time frame and were as described. I wanted to ask some questions about the size of the fittings before buying and although their customer services did reply, it took them a while to understand my question and then to find the answer. In the end we got there and I bought the products that I am happy with.
Will await product
Now received and very pleased.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello, Jake. Thank you for taking the time to share your thoughts on our sizing and service. We're delighted to hear that our sizing options met your specific needs, and that you found our service to be responsive and efficient. Your feedback is valuable to us, and we strive to continue providing specific and to-the-point solutions for our customers. If you have any more feedback or suggestions, please don't hesitate to reach out. We appreciate your support!