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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The cover i ordered was for a bmw z3
It is a bit big - have you sent me the correct cover?
I was able to track the order easily and was updated as the parcel moved with an estimate of arrival. Brilliant service
Great communication, and help with the design. The slightly unusual cover shape required with the final logo on them was spot on. Fitted perfectly. The quality of the materials and zip look great too. Many thanks for your help guys.
I ordered a customized cover for my rooftop tent. They delivered within the specified time frame and the quality was very good. They sent me a 3D design before the order was taken in. So i was sure that the size i wanted is what i received.
Bought items from here before. Hope this next one is as good
Once one has their head around so much info it was OK
Very hard to get the delivery on a specific day when we would be at home. Painful.
Brilliant fast delivery, fits perfectly, great quality, what else can you say
Very impressed with the swatches booklet. Very helpful in choosing our fabric.
Very easy to use website. Great value for money. Would definitely recommend.
Very easy to use website. Instructions very clear on how to measure for you perfect fit. Very happy with this service.
Excellent service and product better than expected
Superb cover for my guitar amp, great fit! Have been using it regularly, especially as winters coming and transportation of electrical stuff needs good protection.
Good custom ordering experience, arrived promptly. I thought the product might have been slightly thicker and durable and that there might have been double stitching on the sides. But overall, it does the job and will hopefully last a few years.
Customer services are very helpful but have me the wrong information and doesn't match existing tarp.
Dear James,
We sincerely apologize for any inconvenience caused by your recent order. We understand that the material you intended to order was Cover Tuff, as discussed in your chat with our customer support team. However, it appears that the order was processed with Cover Max material, which differs from your original request. We regret that the material received did not meet your expectations.
If you have any further questions or concerns about your order, we encourage you to reach out to us at feedback@coversandall.com. Your feedback is valuable to us, and we want to ensure that we address any issues promptly and to your satisfaction.
Thank you for bringing this matter to our attention, and we look forward to resolving it for you.
Best regards,
Covers & All
Can't believe I spent all that time corresponding with the design team only to have something completely random come through at the end of the day. Disappointed
Dear Christina,
We regret to inform you that the order you received does not match the agreed-upon zipper placement, despite your comments and confirmation. Your email complaint has been received, and we will strive to provide the most suitable solution within 24-48 hours. We kindly ask for your understanding and acceptance of our proposed resolution to ensure your satisfaction. Sorry again for the inconvenience.
Best Regards,
Covers and All
Excellent product. Well made and looks great. Recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
We sincerely apologize for any inconvenience you've encountered regarding your recent purchase. We understand the importance of having the right fit for your car cover.
According to the specifications provided with your order, the cover you purchased is designed to be compatible with your 1996 BMW Z3. However, if you're experiencing any fitting issues, we kindly request your assistance in resolving this matter. Could you please share photos of the cover on your car, clearly showing any areas where the fit is not as expected? You can send these photos to us via email at feedback@coversandall.com.
By sharing these photos, you'll help us better understand the situation and identify any potential measurements or discrepancies that may be causing the problem. Our dedicated team is committed to ensuring your satisfaction, and we will promptly assess the situation to find a solution that meets your expectations.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your cooperation in resolving this matter. Your feedback is invaluable in helping us improve our products and services.
Thank you for choosing Covers and all, and we look forward to assisting you further.
Best regards,
Covers & All