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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Ordering was easy, but unfortunately after the first rainfall the table and chairs became wet
Very easy to place order using online tools Excellent from ordering to delivery, very pleased with fit and also has space for those extra cushions you have to compliment furniture.
So far. So good! I guess the real test will be how well they weather a Scottish winter …
Previous order was also for a Cover Tuff, however it was a lot heavier quality than the circular Cover Tuff recently received? I'm hoping the cover will last as long as anticipated!
Quick and efficient service to order custom made cover!
Very easy to order. Put your measurements in and hat presto! Perfect covers arrive - thrilled
Ordering is quite straight forward, however, there was a confusion and the order was delayed.
Product exactly as described, delivered on schedule in perfect condition
Excellent product and received earlier than scheduled date
Easy process for size and the fit is good, as is the quality Very pleased.
Website very easy to follow with loads of choices. Submitted order and it arrived promptly. Item is well made and looks impressive. I'm very happy with the cover.
Very good quality cover for our table top kettle barbecue. Fits perfectly. Will be keeping outside.
After ordering and uploading my photos a designer raised some questions to the design, improving the fit for our chair stacks.
Excellent! Fast response, high quality product, very pleased.
Really good fit.
Nice quality
Good value for the money.
Wood highly recommended this product
Very pleased with the product. I was told that it was ready but had no idea when it would come. It would be helpful if tracking was available.
My day bed was slightly different in shape, however, once i'd given the measurements the designer contacted me to confirm with a very detailed request which made life extremely easy! Great service!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date