On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Option to provide dimensions in metric would make ordering a lot easier and reduce scope for error.
Very easy to load dimensions and having approx shape to apply them
We were extremely pleased with the website and the ease in which we were able to order the customisedCovers we needed for our patio furniture. Once we submitted the order we were contacted to give more specific measurements to enable our covers to fit properly. We were a little anxious while waiting for our order to arrive in case they were going to be too small, but they arrived very roomy and a great fit extremely good material a lot thicker material than we thought it was gonna be and I should imagine they will last us for many years to come highly recommend this company and their product
Great service thank you, we look forward to receiving the product, if its as good as the service we shall be very happy.
Helpful assistant and managed to answer my questions :)
Excellent, quick service. Kept up to date frequently with our order.
Ordered cover for an odd seat size so ability to be specific was great. Arrived close to expected date and fits the bench. Has come up rather over sized despite accurate measurements. This is better than being too small though.
The Swatch arrived quickly and the materials are of a very high quality
Good product. Reasonable price. Delivery a little longer than expected but no issue.
Ordered custom made because my garden chairs are quite tall but covers received are much too short and sofa cover isn't wide enough
Overall the cover material is substantial and given the measurements the covers are a good fit. My surprise is that the the tape seams do have a series of needle holes which at this point I'm unsure if they will leak. There are a small number of needle holes within the body of the material and again unsure if this will present a problem...Hence my very moderate satisfaction.
Good value, I wasn't receiving emails for design confirmations? Sizing off and +1-2" tolerance is really difficult to try and size something for. Also, using inches for measurements very out of date!
Such a wide choice of covers, if you can't find what you want here then it doesn't exist
Quick and easy to find and place the order
Piping on all the cushions, double zips and material under the zip for even more protection.
Great quality very well made covers! Happy customer!
The whole experience was exceptional. Really professional design experience.
I found website easy to use and detailed enough to know they will get my exact requirements just right. After ordering I got email woth estimated delivery date, it was within 1 day of the date I got it delivered. Quality of product seems excellent
Placed the order, filled out or the measurement as requested. Just a few emails to make sure the measurement were correct, The cover is a great fit.
Very good quick at answering questions. The chat line was very helpful. A good product for the money and does the job
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicholas, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize. We request you to raise a ticket and share real-time images of the issues that you are facing along with an image of the white-taffeta label that is sewn to the edges of the cover. Please be assured that we will look into it promptly.