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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very satisfied. Second order, really pleased. Sent photos and they were made perfect
The communication was excellent - i didnt know if i had measured right as i had odd shaped cushions.
I ordered covers for my cushions for my summerhouse - shaped hexagonal!
They took a while as they were made in India, it was worth the wait, the material was just right, outdoor waterproof. It worked out much cheaper than buying in B&Q AND i got the exact measurements that i needed. Overall the service was excellent and, i'd definitely order again.
Glad I went ahead in the end. Although I initially thought I was ordering from a uk country
I wanted to make sure that the cover was made to my exact measurements with my own leeway calculations. The team at Cover & All did this and the quality is as we hoped for.
Quick and the customer service provided on the phone was excellent. Definitely will be ordering from these guys in future. I can't fault the quality of the clear vinyl cover I purchased, it keeps the water out and that's all I wanted.
I'm not entirely sure why their customer services department is being slated in reviews online either? I called them to make sure they were able to stitch the zipper in a specific way for me and they even sent me a mock-up of my design before they started making it.
If you're still in doubt then maybe just ask for a mock-up in future?
Phenomenal service, I'm so grateful.
I had quite a specific order and Covers & All were great in making sure they understood. Great job all round.
Online purchase easy - great selection of products. Delivery was uncomplicated and product was accurately described so all in all - very happy.
They went out their way to ensure the cover was made to the right dimensions to fit our BBQ, providing us with guidance on additional dimension measurements required to help them.
Fantastic cover made to cover our outdoor pizza table. Perfect to winter proof once summer is over!
As the people at Cover & All do not know how we can fix our clear vinyl curtains to our wooden veranda the experience has been somewhat disappointing. When we have figured it out for ourselves I may be able to give a better review.
Just placed my order. It was frustrating that they only accept dimensions in inches - the metric system is so much simpler and more accurate - the outdoor furniture that I ordered covers for is sized in cm so it took me quite a while to convert everything to inches and it ended up with lots of measurements like 35.43 or 28.72 inches. Crazy.
Hi Steven, we ship globally and our products and website comply with international standards. We appreciate your feedback and will forward it to the responsible department to be considered for implementation. Having trouble converting the measurements can be frustrating at times. We will definitely address your feedback. If you require any assistance placing the order, simply reach out to us via our 24x7 chat utility or phone number.
Easy to order, quick delivery, product as described. Seems very durable.
An internal supporting rod for umbrella covers would make this product exceptional. It is helpful to have some structure to the cover so it is easier to lift over tall umbrellas. A collapsable tent type rod should be supplied and fitted after delivery in a prefabricated sleeve within the cover. I've had this feature in a previous cover.
Professional company easy to use with lots of information on the site about what we needed. Would recommend
Easy to order - good feedback and help from customer services when I slipped up with my ordering.
I needed a specific design for my sound mixer cover and the people at Covers & All were very helpful and accommodating in getting the design right. The result was a cover that works well. The material is a bit thicker than I was expecting, but that is not really a concern. The design was checked with me before manufacture and it arrived when promised.
Measuring up for our next required set as we speak!
Easy to order and plenty of checking by the company that I had measured correctly! Which was lucky as made some amendments and it fits like a glove. Good price too
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.