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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
672
value
17
shipping
17
quality
3,442
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14,805 reviews

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GB
1 review
0 helpful votes
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So far so good.
August 9, 2021

The product arrived pretty quickly from India where I assume it was made. It feels pretty robust and is much heavier and thicker than most of the off the shelf options. That said it is several times the price, so I will reserve absolute judgement for when it has seen a few year's service. I'm not wanting to have to replace this in a hurry.

Date of experience: August 9, 2021
GB
1 review
0 helpful votes
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Perfect fit
August 9, 2021

Great experience, easy to order, lots of designs. One perfect for our long, wide daybed teak bench. Perfect fit and much needed waterproofing for our lovely comfy cushions which are too large to keeping moving every time there's a cloud burst.

Date of experience: August 9, 2021
GB
1 review
0 helpful votes
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Worth the Effort
August 8, 2021

We did not find the instructions for how to measure easy to follow. We could tell that Cover and All were really trying, but it was almost too much information. The table we wished to cover was oval, rather than elliptical, and my wife and I nearly fell out over how to interpret the measurement instructions. I remember that at one point someone suggested that we just sawed the table up and burnt it, and saved ourselves a lot of grief.
Eventually we settled on what we hoped was the correct interpretation of what measurement was what, and with heart in mouth, sent the details off. It was going to be an expensive error if we got it wrong.
When the parcel arrived from Cover and All, we left it in the porch for two days, not daring to reveal the truth. Eventually, I plucked up the courage to open it. We took the cover out to the patio and tried it on the table. Hoorah! It was a perfect fit. It was worth the effort. It is a good workmanlike job, well made and looks like it will repel the worst that British weather can chuck at ti for a good few years. Thank you very much.
If you've read this all the way to the end - what are you waiting for? Seize that tape measure and head out to the patio...

Date of experience: August 8, 2021
GB
1 review
0 helpful votes
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Perfect Table Cover
August 6, 2021
Updated review

I ordered an unusual size cover for our new garden table, which is slightly longer than the usual size, seating 8 people rather than the standard 6. Cover & All took the trouble to check with me that I meant what I said regarding the measurements, and had not made a mistake. They then quoted an approx. 10 day delivery time but in fact the cover arrived within just a few days. It is perfect, exactly the right size and of very good quality. We are very pleased: this was an excellent service.

Date of experience: August 6, 2021

So far, so good
July 21, 2021
Previous review

So far, so good. Not difficult to order.

Date of experience: July 21, 2021
GB
1 review
0 helpful votes
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Easy to order and good product
August 6, 2021

Simple process from start to finish. Lovely fit. I will use in future and highly recommend

Date of experience: August 6, 2021
GB
1 review
0 helpful votes
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David
August 6, 2021

See above. Take care - I measured in cm, but they use inches

Date of experience: August 6, 2021
GB
1 review
0 helpful votes
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Great product and service
August 6, 2021

Great quality products delivered ahead of schedule

Date of experience: August 6, 2021
GB
1 review
0 helpful votes
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Covers are great. Very well made and speedy delivery.

Date of experience: August 5, 2021
GB
1 review
0 helpful votes
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Sun shade
August 5, 2021

Delivered promptly Product exactly as expected.
Impressed that they took care to check I had ordered the correct dimensions

Date of experience: August 5, 2021
GB
1 review
0 helpful votes
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Simple to follow instructions on website. Directions easy to follow. Good communication from the point of ordering. Good quality and value for money.

Date of experience: August 5, 2021

So easy and easy to follow specific instructions
July 23, 2021
Previous review

So easy and easy to follow specific instructions

Date of experience: July 23, 2021
GB
1 review
0 helpful votes
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Does what it says on the tin
August 5, 2021

Good service, the cushion cover is good quality and fits the foam I ordered it for - couldn't ask for more.

Date of experience: August 5, 2021
GB
1 review
0 helpful votes
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Date of experience: August 4, 2021
GB
1 review
0 helpful votes
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Steve
August 4, 2021

Fully informed of delivery times throughout and very pleased with products received

Date of experience: August 4, 2021
Japan
1 review
0 helpful votes
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Garden sofa cover
August 3, 2021
Updated review

First website I found to make custom garden furniture covers. Excellent quality, easy to use website and arrived early.

Date of experience: August 3, 2021

First website I found to make custom garden furniture...
July 20, 2021
Previous review

First website I found to make custom garden furniture covers. Well done.

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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Great Service
August 3, 2021

A great heavy duty cover, custom made (they emailed a drawing to confirm the dimensions). Delivered in a timely fashion. Good customer service.

Date of experience: August 3, 2021
GB
1 review
0 helpful votes
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Good find
August 3, 2021
Updated review

If the product is as good as it sounds and is delivered on time, this will have been a great purchase - really good website. Thank you

Date of experience: August 3, 2021

If the product is as good as it sounds and is delivered...
July 21, 2021
Previous review

If the product is as good as it sounds and is delivered on time, this will have been a great purchase - really good website. Thank you

Date of experience: July 21, 2021
GB
1 review
0 helpful votes
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Plenty of choice and easy to navigate
August 3, 2021
Updated review

Really great site - love being able to choose the exact sizing, colours, materials and methods for tying the cover down.

Date of experience: August 3, 2021

Really great site
July 20, 2021
Previous review

Really great site - love being able to choose the exact sizing, colours, materials and methods for tying the cover down.

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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Great company, poor delivery.
September 2, 2021

I needed new covers for my rattan cushions, this company were able to customise their cushion covers and the quality of the materials they used looked robust. The company were quick to respond to my order error and corrected it with ease which made me feel confident about the product I was purchasing. I was told my covers would be delivered by 2nd August. On the 30th July I got a message from Fedex the delivery company that my order was out for delivery. I asked my mother in law to go to my house to collect package. It never arrived. I tracked my order and it was left at another address, not stated where with an S. Marshall. There are 4 houses on my road, no one is called S. Marshall. I am very disappointed to have not received the covers I have purchased and feel the delivery company has let this company down. I will think twice about using them again.

Date of experience: August 2, 2021
Banner B. — Cover & All UK Rep
over a year old

Vanessa, we appreciate your positive views about the order process, our support service, and our offerings at large. However, we are equally sorry about the delivery woes associated with this order. Our records indicate that you were able to collect the package from the designated location and we hope that the delivered product provided the much-needed consolation or solace. From a business to a customer, we would like to take this opportunity to say sorry for the inconveniences faced and express our sincere love for you as a customer. Hopefully, you'll consider visiting our website and giving us a second take in the near future. Regards

GB
1 review
0 helpful votes
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Odd shape and wonky measurements
September 1, 2021

Website guidance requires measuring in inches (!) and a tolerance of 2-3 inches. Mine was 0-4". You can specify curved or straight sides, I went for curved, and what arrived had one curved, one straight and one that could be described as not having made up its mind.

Date of experience: August 2, 2021
Banner B. — Cover & All UK Rep
over a year old

Paul, we sincerely regret not having met the bar with this order. However, we wish to iterate that our resolution process mandates that we document the information necessary before making a decision as the said team works independent of our manufacturing house, Such a step is deemed necessary as it helps us in a two-fold manner - 1.) have a problem documented, identified and acted upon for the sake of internal improvement 2.) lay credibility to, and support the claims of an upset or unhappy customer. We hope this helps provide sufficient reason to justify our ask. As a business, there are cases where we might falter in, but those are also opportunities that we are willing to identify and work upon. Kindly connect with us at feedback@coversandall.com and have the information shared so that we can help you with an appropriate resolution. Regards

GB
1 review
0 helpful votes
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Great custom cover for garden furniture
August 2, 2021
Updated review

Great service, I felt confident in their expertise and had good communication throughout the design and quote experience.

Date of experience: August 2, 2021

Great service and really high quality products
March 25, 2021
Previous review

Great service and really high quality products. I'm a very satisfied customer!

Date of experience: March 25, 2021