Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Pleasantly surprised by quality of garden table protective cover
Very good web site, easy to navigate. Reliable company. Quality of the products is excellent.
All good. Measurement and Ordering process easy. Quality good. Thanks again C&A
Hey Ritchard! Thank you for your kind words! We're glad to hear that the ordering process was smooth and that you're happy with the quality of your garden furniture cover. We truly appreciate your continued trust in Covers & All and look forward to assisting you again in the future.
Excellent made to measure service, delivered as promised. Pergola looks great & is now used so much more. Very pleased.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Only negative is the lack of communication with regard to despatch and delivery
Hey Tom! Thank you for your kind words about the cover and pricing! We’re delighted you’re happy with the product. We apologize for any lack of communication regarding dispatch and delivery. We truly appreciate your feedback and will work on improving our updates to keep you better informed throughout the process. Please feel free to reach out if you have any questions or need assistance.
Very impressed with communication after I measured incorrectly
Hey David! Thank you for your kind review! We’re delighted to hear that you’re impressed with the quality of our product, and we truly appreciate your acknowledgment of our communication. Mistakes can happen, and we’re always here to help make things right and ensure you receive exactly what you need. Your satisfaction is very important to us, and we look forward to assisting you again in the future!
I was a bit wary of making this order but I needn't have been. Great, timely service from start to finish and the product is of a very sturdy quality. Accurately made to the measurements I submitted. Would highly recommend.
Hey Maria! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order, prompt delivery. Impressed with the quality of the cover, fits perfectly & with the eyelets fitted, easy to secure.
Hey Tony! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The products are of good quality but the customer service is poor, I have been asking for a full ammount VAT invoice for a few weeks now but it is not forthcoming so much so I have referred it for further action
Hello Martyn, we’re sorry for the inconvenience caused. We always strive to provide efficient service to every customer, and it’s unfortunate that you encountered an issue. Rest assured, our team has contacted you and provided the invoice as per your requirements. We’re also glad to know that you’re satisfied with the product quality.
Good range of products and good quality too
Excellent quality made to measure as requested, good communication
Hey John! Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the made-to-measure quality and our communication throughout the process. Your satisfaction means a lot to us, and we look forward to serving you again soon!
This is my first choice for the heavy duty, water resistant covers I needed for my garden sofa seating. Measurements were exact to specifications, with good quality, heavyweight zippers. Very happy - again.
Hey Julie! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Difficult to remove the basic £19.99 insurance I didn't want, or need and couldn't see very clearly how to remove.
Arrived and fitted perfectly. Excellent quality. Saved buying a new sofa
Hey Pauline! Thank you for your kind feedback. We're pleased to hear that your order arrived promptly, fit perfectly, and met your expectations in terms of quality. It’s wonderful to know it provided a practical solution without the need for a new sofa. Should you require any further assistance or have additional inquiries, please don’t hesitate to contact us.
Excellent web page and you get exactly what you order!…. And tracking the package is superb
Hey Paul! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very happy in every way thankyou for a professional experience
Hey Andrew! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Poor packaging with no thought to the environment or damage through the supply chain.
Hey Alex! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I was pleased with the help received during placing the order, as it is easy to miss the extras needed that assume are included, but are not.
The curtain was manufactured and delivered faster than I anticipated, and it was exactly what I needed.
Hey Barrie! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All spot on, everything worked and very happy with product. Definitely recommend and will use again
Hey Bill! Thank you so much for your wonderful feedback! We're glad to hear everything was spot on and that you're happy with the product. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need any further assistance, please don’t hesitate to reach out – we're always here to help!
Great job. Very happy with the level of communication with the designers to get it just right
Hey Edward! Thank you for your fantastic feedback! We're so glad to hear you're happy with the level of communication and that we were able to get everything just right for you. Your satisfaction is our priority, and we're thrilled to have met your expectations. If you need any further assistance, feel free to reach out — we're always here to help!
A few emails back and forth to agree the size and shape of the bespoke but worth it as the cover fits perfectly and is of very high quality!
Hey Rob! Thank you for your feedback! We truly appreciate your patience throughout the process to ensure the perfect fit. We’re so glad to hear the cover fits perfectly and meets your quality expectations. It's great to know that the effort was worth it, and we hope you continue to enjoy your custom cover! If you need any further assistance, don’t hesitate to get in touch. We're always here to help!
Arrived in good time and was of quality and specification as expected
Hey Andrew! Thank you for your kind feedback! We're happy to hear your order arrived on time and met your expectations in both quality and specification. We appreciate your support and look forward to serving you again!
Very happy with my shopping experience, the very good communication and delivery of a very well made, well fitting and good quality product.
Hey Gail! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Radmila! Thank you for sharing your experience with us! We're thrilled to hear that you were pleasantly surprised by the quality of your garden table cover. We take great pride in delivering durable and reliable products, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don’t hesitate to reach out.