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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Covers fit well and are made of a tough material. I expect they'll last well.
Good sizing system, amazing quality hard wearing,and super fast delivery highly recommended
Hey Tracy! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
👍🏼 very easy.
Self explanatory website.
Good communication.
Hey Mikala! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Really pleased with the quality, service and speed of delivery. The only thing that I was disappointed with that UPS did not update that my order was out for delivery, so I missed them as was in my garden and was not expecting them. However they dropped my order off at a local collection point, which I was able to collect a couple of hours later.
Easy quick ordering service prices very reasonable very happy customer
Very happy with my purchase. I was putting off getting this cover due to the cost but I am pleased I went ahead when they had an offer on It is very well made and it fits perfectly (unlike other cheaper brands which were sent back the next day) I would like to recommend that you follow their instructions for measuring as mine was spot on
Hey Jacqueline! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The goods requested arrived early and are very satisfactory
Hey Nigel! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Ayisha! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Hayley! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I had a chat with one of your staff who was extremely patient and helpful to me. He did an excellent job. The products are ifvgreat quality & delivered in good time. I would have no hesitation in recommending your company & products
Thank you Gillian, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I am very pleased with the quality of the bespoke sized covers and all the help I got in ordering, thank you.
Hey Nick! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good product ordering process could be simplified good to double check but not 3-4 checks.
Hey Mike! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Really love my cushion, I like the thickness, the colour of the cover (ocean blue) and it is so perfectly light and waterproof, just shake (or pour) the water off and its dry in a 5 minutes. I'm definitely going to order some more soon.
Hey Victoria! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Couldn't find a cover that would fit perfectly on my chairs therefore looked for alternative so decided on a custom made one
Hey Anges! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Sally! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cover is slightly bigger then the dimension I gave as I did want a tight fit to cover cushions but it will do the job for now. I initially gave 3 set dimensions with photos at the order stage and for some reason they still got the dimensions wrong at the review stage in the PDF with completely different set of dimensions which meant I had to get in touch and ask them to change the dimensions. I'm not sure how they can get this wrong since you input the dimensions on the website and I also said the exact same dimensions in the description area? The website appears to make you feel that its a UK made product but its actually made in India and shipped in. I was very surprised at the speed. I can't comment on the quality as its not been used for long enough but its feels good enough for me so far.
Hi Paul! Thank you for sharing your feedback. We're glad to hear that the cover is serving its purpose. The initial dimensions provided in the images were slightly smaller, which led our team to create a mockup accordingly. However, after the mockup was revised and the dimensions were increased as per your request, the final product might feel a bit larger. Please know that the cover was manufactured according to the order details provided. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
You absolutely delivered as promised - from design changes & suggestions, through to the finished items. The quality & attention to detail has been spot-on. We would have no problem in recommending you to others.
Hey Ray! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fitted perfectly and the quality is second to none, this is my go to in future, arrived as stated and kept well informed about delivery via email, well done Cover & All
Hey Pat! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Really helpful team who checked our measurements, very happy with service and cover was delivered a day earlier than estimated. Fabric is very robust and waterproof so far! Very happy.
Hey Hayley! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Made to measure product, instructions provided for accurate measuring and arrived before expected eta.
Highly recommend
Hey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!