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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very quick. Fitted! Better quality than expected and good quality
They arrived but want what we needed we have emailed to return but haven't heard anything
Hi Craig! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The covers are very good quality. They arrived quickly. They fitted very well on three of the items I ordered but were extremely tight to put on the other two.
I discussed fixings with a customer service agent but later got a call suggesting different fixings. I went with what was recommended but I don't like them. They are far too long and difficult to secure. I also upgraded the fabric for two items and this proved quite costly.
Hey Evelyn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The instructions for measuring were great. The fit was excellent and the material was fit for purpose.
Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
... was the ordering experience. The covers, although not yet tested are well made and fit perfectly. This will save a lot of stacking and moving garden furniture in the winter months.
Hey Lin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent quality, speed of delivery considering shipping country, I recommend
Hey Suzanne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Hilary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent service from start to finish and the sail shade is superb.
Hey Steven! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey John! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to order and input measurements. Arrived on time.
Have tried it for size and it fits perfectly on our outdoor coldpod.
Only negative is the blue colour rubbed off onto the wood of our cold pod.
Still happy with our purchase and would recommend.
Big test will be against the Scottish weather we experience here.
Hey Alan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
High quality product and very well priced. Measurements exact and product met full expectations
Hey Steven! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Website could be better. I would order a table cover but I can't work out which one is correct
Hello Charlotte, thank you for your feedback. Although we strive to make the ordering process as straightforward as possible, we recognize that there is always room for improvement. If you encounter any issues or need help finding the right product, please don’t hesitate to contact our customer support team by phone or chat. They will be more than happy to assist you.
Really well made, nice colour, and sent quickly. So good to be able to order something made to measure.
Hey Hannah! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very impressed with the whole process, the attention to detail crosschecking measurements, the ease of speaking to an advisor and that the fact the product arrived before the designated date.
Hey Ralph! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Took several emails to get order placed with measurements etc & then unsuitable
Hello Nikki, we apologize for the inconvenience you’ve experienced. We strive to deliver products according to the approved working drawings, within the standard leeway specified on our website. It’s unfortunate that you’ve encountered an issue. Rest assured, our team will be in touch soon to investigate and address your concerns.
Good customer service fantastic quality… surpassed expectations
Thank you, Melanie, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
It was difficult at first to explain that set had unusual dimensions, however this was worked through and covers are great
Hey Catherine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered a replacement cover for a bench seat pad. Product arrived promptly with notifications along the way. Very pleased.
There was a learning curve here.
Coverandall initially thought we wanted a basic rectangular shape, however we wanted a more complex (ridge tent) shape.
Once they understood the requirement, they made sure the dimensions were spot on before actually making the design. Great job!
Hey Graham! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was very easy to order, the cover arrived a bit sooner than expected and is excellent quality. A great experience all round.
Hey Jackie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mandy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!