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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great that they take such care in making sure they have all the correct measurements. We now have 3 covers and are delighted with all of them.
Excellent experience and customer service. Very helpful staff who made sure every detail of the order was correct.
Great colour - water repellent fabric quality finish and prompt delivery
Hey Gaye! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Customer service five star. My mistake rectified straight away, amazing delivery.
Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Order was shipped fast and really happy with my pergola cover.
Hey Samantha! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I bought this Cover for my new 3 seater outdoor sofa.the quality is brilliant and the navy blue looks very classy. Quality material and waterproof at a good price. :)
Hey Nick! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great value for a quality cover. Highly recommended. Used this company several times now.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fitted perfectly, material is good and easy to clean/vacuum. Very impressed with fit and quality.
Hey Clare! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Found them online very easy process. I made the cushion covers. I needed to the exact size. Very good value for money.
Hey Pete! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The service was easy, timely, very good value and i love the covers. They look as if they will last a long time. I'm so impressed I've ordered more. You won't find this quality at these prices anywhere else.
Hey Lucy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Have ordered back rest custom cushions and just recieved them and they are great so I'm ordering the next set for the seats.
I was going to put a polycarbonate roof on the pergola but the wife found this. Glad she did.
Hey Steve! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fantastic product and service
My second order as I loved my first product
Hey Denise! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to purchase and reasonably fast delivery thankyou looks and feels good quality lets hope it will past the test of time and elements of our cold winters
Hey Dale! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Gillian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Tiago! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Good email contact and continued up date on progress of product. Speedy process from ordering to delivery.
Hey Barry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Given the nature of bespoke manufactured covers it is important to follow the companies directions when measuring, which in my case was handled by Cover & All customer services on the areas that could be problematic if not clarified.
Hey username! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fine. Quick.delivery. Seems very waterproof. Fitted yesterday.
Hey Craig! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Took a week to come but it is custom made so fair enough. I couldn't find a 120cm round cushion cover for our garden furniture that converts into a day bed. This was perfect and reasonably priced considering it was made to order
Thank you so much for your feedback! We're delighted to hear that you appreciate our product and pricing. We always strive to offer the best quality and value for our customers. If there's anything else you need or have questions about, feel free to let us know.
Fantastic. Will definitely use again. Well package. Great quality product just what i ordered
Hey Shawn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Look, it was a good cover. Does the job, looks smart etc. But you guys are bombarding me with emails and questions and surveys and offers. You've got a great business model, but this isn't the kind of thing that generates rapid repeat business.
Keep my details on file, and email me in 2 years once this cover has started wearing & fading, and see if I want a new one. You've got to send fewer emails otherwise all you're going to do is annoy your customers and guarantee that they don't use you again if and when they do need another cover.
Thank you for your feedback! We're really glad to hear you’re happy with the cover itself. We understand your frustration with the frequency of our emails and the surveys. We’re constantly working on improving our communication to make sure it’s helpful without being overwhelming.
If you have any other suggestions or need assistance, please let us know!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Judy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!