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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent service, support and quality, really happy! I would thoroughly recommend
Great diligence given I had custom requirements - got it spot on as a result and will use you again:0)
Hey Malcolm! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All my needs were met and cover was altered to suite what I needed.
Thank you, Kye, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Very easy website to use and extremely good customer service with lots of contact and clear instructions.
I do think it's a little over priced BUT my product is of very good quality and fits my table and chairs brilliantly and I do feel it will last many years.
I would recommend and would use again.
Hey Jennifer! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Covers and all exceeded my expectations, checking that my design was perfect before making and shipping the product.
Thank you, Rosalind, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Good website and easy ordering. Worth adding on extra length to item dimensions.
Hey Jason! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The whole process to have my custom cover made was very easy. I had very good communication from staff and they made sure my design would fit and suit my needs.
Hey Paul! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I placed all the measurement as required and when I received the cover it perfectly fitted my firepit.
Hey Linda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Service was brilliant to make sure the cover was exactly what I need and the right size. Product is brilliant, great quality. In would definitely recommend to friends and buy from again.
Hey Sarah! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered covers. Received email to confirm details, replied to confirm, waited for order as per delivery date, a week over this date rang customer service found out confirmation hadn't been processed so had to wait a further two weeks for delivery
Good quality product when received
Hi Philip! Thank you for sharing your feedback. We apologize for the inconvenience you faced. Please note that we attempted to follow up with a call regarding the confirmation and we are taking steps to improve our internal processes to ensure smoother and more efficient handling of order confirmations in the future. We're glad to hear that you were satisfied with the quality of the product.
Easy to place the order and a good few choices of patternsand colours. They have instant chat which is good for quieres. Delivery was relatively quick considering it's being custom made.
Hey Debbie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Perfect fit, after detailed questions about the exact dimensions of our L-shaped sofa. Thank you.
Hey Roger! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far excellent, wait to see how they last the winter. Instructions would have been useful!
Hey Cindy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service for corner sofa set - now ordering a coffee table cover
Dear Customer! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All efficiently and quickly sorted; very straightforward.
Hey Neil! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quick and easy so far. Just hope I've measured correctly, although with the advice & information, it should be fine 😉
Hey Vivienne! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The product is great on quality and price butt he amount of star ratings and associated questions is way to much and would put me off replying to another one
We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good but first try at paying with PayPal failed and had to use Amazon Pay instead.
INITIAL OBSERVATIONS- COVERS APPEAR GOOD QUALITY, ALL SOMEWHAT CREASED AND A LITTLE LONG. GIVEN COVERS & ALL, ADD UP TO TO 5CM ON WIDTH AND DEPTH IT CAUSES COVER TO BE OVERSIZED AND ESSENTIALLY BE A LITTLE LONG, EVEN WITH DRAWSTRING SO IF ANYTHING GO SLIGHTLY SHORTER IN HEIGHT. MAY SHRINK WITH TIME?
Thank you for your feedback. We are glad to know that you are happy with the product quality. However, we are sorry to note your disappointment in regard to the creases. Due to the nature of the product, creasing is unavoidable, and because each order is custom-made, there are no standardized folds. Also, we add the standard leeway as mentioned on the website. However, as your feedback is important to us, we have passed it on to the concerned team to make the customer experience better.
An easy ordering system, good service and product, received much earlier than originally predicted.
Hey Michael! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sam! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!