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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am delighted with the cover, well made, a good quality product and arrived within ten days.
Hey Janet! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Requested 2 exactly the same they were different. 1 had dirt and debris glued between the panel and the plastic.designer was very helpful. Chat staff poor manly gave generic answers
Hey Sue! Thank you for sharing your experience! While we're glad to hear that our chat staff was friendly, we apologize if the responses felt generic at times. We strive to provide more tailored assistance, and your feedback will help us improve. We're also thrilled to know that our designer was helpful and able to bring your idea to life with an extra touch of improvement! It’s great to hear the final result matched your expectations.
Very easy to do sizes and complete order
Yes right measurements correct size great work
Hey Paul! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I found the web site to be intuitive, with customisation options and corresponding pricing immediate. Delivery was fast, parcel was well wrapped. Quality of item is excellent.
Hey Karen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good but difficult to see the difference in some combinations when ordering pleased with product
Hey Richard! Thank you for your feedback. We understand that visualizing different combinations can sometimes be challenging. We're constantly working on improving our website to make it easier for you to see and choose the best options. If you have any specific concerns or need further assistance, feel free to reach out to our team!
I sent off the details of what we wanted and the designer made suggestions that were actually better. Very pleased with the finished result. Would highly recommend.
Hey Gloria! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I'm very impressed with the covers I ordered, they were easy to order a resonable price and arrived quickly. They fitted perfectly on the new cushions I ordered from a local company.
Our garden seating looks like new now.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is a good quality thick clear tarpaulin manufactured to my drawing / sizes, instructions sent through for approval prior to manufacture, only thing I could fault is the black reinforcement tape around the edge, for clear tarpaulin white reinforcement tape would have looked nicer, but unfortunately there was not an option for this.
Hi Tony, thank you for your feedback. We’re happy to hear you’re satisfied with the product and service. However, we regret to learn about your disappointment with the black reinforcement tape. Your feedback is important to us, and we've shared it with the relevant team to improve the customer experience. If you have any other concerns, please don't hesitate to contact us.
Good quality (better than expected) fast delivery no issues at all and got a discount with code.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Needed to ask a couple of questions, which were answered fast and efficient. Order cam as expected and fits perfect.
Hello! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The attention to product requirements was good. Fitting a cover on a feather cushion is more difficult than foam and it was well executed. Confusion over payment revealed a willing but confused administration at times. All resolved satisfactorily and would order further from this company
Hey Jeremy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great quality and delivery and made to measure impressive kept well informed
Hey Nicola! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Andrew! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Expensive - time will tell if it will be worth the price - but the fit is perfect
Hey Chris! Thank you for your feedback! We understand that the cost can be a consideration, but we're glad to hear the fit is perfect. We’re confident that the quality will prove to be worth the cost in the long run. If you have any further thoughts, feel free to share with us! Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The covers were true to the measurements provided and the quality of the material was excellent. I was pleased that I had used this company for the job.
Hey Robert! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Would recommend the company delivery was on time well packed
Hey Stan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very impressed with the ease of website and being able to have something custom made. Placing the order was straight forward, it was made up quickly and delivery was ahead of schedule. Delighted with result.
Hey Vivienne! We are delighted to hear that you are pleased with our website and our custom service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Third time to buy with covers & all...very happy with service. Reimbursed me when mistake was made with first order. Fast and efficient.
Hey Luisa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Although a mistake was made and it was returned and rectified, they were helpful in the sales team, I recommend.
I found the website a little confusing but the measurements were exact and delivery was on the day I required.
Hey Mr S! We're sorry to hear that you find our website cumbersome, and we apologize for any confusion caused. Your feedback is important, and we want to address your concerns. Please reach out to us directly (+441506537158) whenever you face any issue, so that we can investigate and give you a better experience. Thank you for bringing this to our attention.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Pammy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!