Costway Reviews Summary
Costway has a rating of 2.6 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costway most frequently mention customer service, phone number and credit card. Costway ranks 21st among Marketplace sites.
Instant Feedback
Tried contacting seller but no response. Very bad experience. If there was a way to communicate and express my feelings I could have done.
I no sooner sent in my review and I got an immediate e-mail letting me know that the manufacturer was contacted and the part I need is on the way. I hate writing negative reviews so I wanted update to say that the customer service has been great regarding this issue. So refreshing to see a company try to get it right.
We ordered a cart and needed to put it to use right away. One of the nuts did not thread properly. I let customer service know about the issue. They stated there was no replacement and I did not have any luck at the local hardware store either. They requested that I take a picture of the issue but the cart was already assembled and full so I didn't follow up. I was just disappointed to put the whole thing together and have a loose, improperly fitting bolt/nut combo on the one wheel.
I love the rocking chairs they are at the perfect height and very comfortable. The complete set with the table looks great in my patio.
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We look forward to serving you again in the future.
Kind regards,
Costway inc.
Found your site through Brad's Deals. I was very impressed with the selection and prices but what really wowed me was how quickly my order arrived! The table is exactly what I needed, and very good quality for the price. I have shared your site with everyone I know!
Thanks for your reviews.
Your satisfaction is the most powerful encouragement for us.
Looking forward to further chances to serve you.
Kind regards.
Costway inc.
The reviews guided me to the Costway brand which was exactly what I needed to heat my small bathroom.
Thanks for your trust of our website.
Your encouragement and support will be great propulsion for us.
Looking forward to our further cooperation.
Kind regards.
Costway inc.
Everything went fine, just shipping took longer than I wanted... that could also be because of our instant gratification society we live in. Would buy from again, prices seem to fluctuate.
Thanks so much for your reviews.
Our warehouse is in CA and normally we ship package out the day after the order placed.
Sorry for the uncontrollable delivery. We will try our best to do better.
Thanks for your trust.
Hope we have further chances to serve you.
Kind regards.
Costway inc.
Quick order process and fast delivery of an item priced at less than I ever imagined! Will definitely order again from Costway.
Thanks for your reviews.
Your satisfaction is the most powerful encouragement for us.
Looking forward to further chances to serve you.
Kind regards.
Costway inc.
I am a GSR ambassador and Costway is one of our vendors. Your website is user-friendly and we are satisfied with your service and content. The only problem we had was with the delivery as our package was delivered to the wrong address. Our address on the email confirmation was correct but not on the label. So my husband had to find where it was delivered and retrieve it.
Thanks for your review.
Sorry for the inconvenience caused to you. We find our order information is the same as UPS information. Our customer service has been contacted you in email.
If you have any problem, please feel free to contact us. It is our pleasure to help you.
Kind regards,
Costway inc.
The customer service is top notched. I had to send part of my order back. The instructions were clear and the customer service was efficient. I will order again and recommend this company.
Thanks for your trust of our website.
We are so glad to hear this from you.
It is our pleasure to make things right.
Looking forward to our further cooperation.
Kind regards.
Costway inc.
The set I received was too small for me I notified Costway to return, they sent me a label and I sent back. I have never received my refund and they will not answer my email. I even sent them s certified letter which they would not except
Do not buy this! The cushions are terrible they already ripped and I have had it for about a month. Everything about this is cheap
UPDATE: After sending photos of the ice machine, in 24 hours they submitted a FULL REFUND without the pain of shipping the ice machine back! VERY IMPRESSED with how this was handled! <<
Poorly made tattoo chair! Screws did not fit and the make is very cheap. Customer service was the worst and told me they couldnt help me and to fix it locally. I do NOT recommend this store or product to any business owner.
Sorry for the inconvenience caused to you.
We find your order has been out of warranty about half year. Sorry for that.
If you have anything else needed, please feel free to contact us.
Kind regards,
Costway inc.
From initial order to delivery, everything was great. Great price as well. Items delivered were as shown on website. The website was very easy to navigate.
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.
I have tried several brands, but your product stands out.
I've been very happy and will continue to order.
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.
The chair we ordered is the perfect size for a smaller space, and the foot rest rises to the height needed for health purposes. The fabric color was a little darker than expected but still a good neutral. It's exactly what we needed.
Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.
Good experience. Item arrived in a timely manner. Good quality for the home hobbyist. Price was very competitive.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Quick shipping but forgot part of my order. Shipped the rest once I notified them. Purchased batting nets good quality with the exception of the carry bags. They are not holding up to wellmodt have developed wear holes
Thanks for your trust of our website.
We will improve ourselves continuously.
Looking forward to your further cooperation.
If any problem, be free contact us at service@costway.com.
Kind regards.
Costway inc.
Great price and delivery time, but the item I bought, inflatable hot tub, has a slow air leak in it. I guess I cant blame you guys, probably a manufacturer flaw
Thanks so much for the chance to let us know this problem.
Sorry for the inconvenience caused to you.
Please don't worry, if quality issue, we would like to cover our duty.
We will email you and if anything we can help, please feel free let us know.
Thanks for your kindly understanding.
Kind regards,
Costway inc.
Stools are sturdily made with a very impressive seat height range. The seat cushioning is stiff on the edges. Not very comfortable to lean on. Otherwise, no issues.
Thanks for your reviews.
We will bring you more reasonable price and high quality products.
Hope you have a great shopping experience in Costway.
Kind regards.
Costway inc.
From the business
Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the chance to make things right.
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!
Kind regards,
Costway inc.