CostwayReviews 1,176

I ordered a product 11/20/2020 on 11/30/2020 I got an email stating my product had been shipped and is on it's way via Fed ex. Fed ex state they've never picked up a package and are wait for notification to pick it up. They have however printed a label. I called Costway Friday 12/******* since my package still isn't at Fed ex sat on hold for over an hour. Was told my package was picked up by Fed ex and is sitting on a truck waiting to be scanned. REALLY 5 days on a truck waiting to be scanned? I sent an email to Costway on Dec 4th asking where my package was. I was contacted on 12/6 220 via email to inform me my package was never sent. They did however take the money out of my account on 11/29/2020. I have since canceled my order. All the excuses in the world don't make up for lying or poor customer service

Don't hesitate purchasing from these guys. Very good quality stuff. I'd say it's close to industrial grade. A+Customer Service.

POOR QUALITY PRODUCTS (i. E., cheaply-made junk from China)

Ordered a pub table... it never arrived to my address, even though FedEx (Costway's shipper) said it was delivered. FedEx claimed it was delivered to wrong address because Costway put the wrong address on the shipping label and FedEx has no idea where it was delivered to (?)... yeah, whatever.

Contacted Costway customer service via email and they shipped me a replacement order 2 weeks later.
Table arrived, but it is DEFECTIVE. The tabletop cannot be attached to the metal frame and legs because the screw holes in the tabletop (which is supposed to be mounted atop the metal frame/legs) do not line up with the screw holes in the frame.

So, it's a worthless piece of garbage unless I drill new holes in the tabletop and properly install threaded insert nuts, so the screws won't crack the tabletop or loosen. Why should I pay Costway for one of their products and then have to fix it in order for it to even be used. I mean, how do you "screw" up a table?

First off product is cheaply made. We put it together and from the beginning I thought it was going to fall apart. The bassinet tilts towards one side. I am scared for my new born to sleep in it. Second my baby spit up on the mattress cover, so I took it off and washed it. The cover came completely apart at the seams. There is no way to fix it. Thirdly due to buying it way in advance of my babies arrival I'm out of warranty and can't return it. Fourth issue I have is with Costway the company that sells cheap foreign products through Walmart. I will never buy anything from them again. Their customer service is extremely rude and insulting. All I did was ask for manufacturing contact information so I could order/Pay/buy a new cover. Costway's response was "due to being out of warranty and I needed to take the loss". I get that I am out of their warranty time frame but from someone that has worked retail their whole life I felt like they could have been more polite. I now have learned I don't want to buy from companies that won't give manufacturers contact information. There is something suspicious about that. Normally when you are out of warranty with the retail company that you bought your product from, you can contact manufacturer and get some kind of assistance with replacement parts. All I want is to buy a replacement cover. I have tried looking on line for a cover but nothing fits. The mattress on this bassinet is bigger then normal bassinets and a different shape then the standard bassinet. The mattress itself is foam so without a cover to protect it, it to will get ruined. I also feel that with out a cover it is now a safety issue. I spent around $140 on this product and I couldn't even use it. I sense a recall soon due to this product all around being cheap and dangerous. I'm extremely disappointed in Walmart for allowing a company like Costway to do business on their site. I'm also disappointed in Baby Joy for creating cheap baby products that are dangerous.

I purchased this lovely looking 15 function machine and it arrived without instructions on how to use the appliance. There's no instruction manual, recipe booklet, or measuring cup or spoon that was to be included. By email, I'm told to print out 35 plus pages on my printer using my ink instead of the company responsibly applying credibility to their product. I'm supposed to pay for ink as well as paper after spending $117.00! It's going to be mailed back to corporate office at ******* Poplar Ave., building C, Fontana, CA ******* at my cost due to their laziness. For information, their phone number is *******200. Never again!
It was purchased off of Walmart.com and they won't take the return due to a 3rd party vender. Never again with them... also.

Having sent faulty goods back £400 approx at my cost and having provided them proof of delivery not only via a pod but coordinate tracking and an email on letter head from the couriers so I have 100% proof the goods were delivered they still refuse to pay my refund 51 email approx later I am now taking them to county court, it will initially cost me £200 but as I have 100% proof the goods were delivered to them they will end up paying the costs as well as my refund
ALSO THEY NEVER ISSUE VAT INVOICES I BELIEVE THEY ARE CHINESE OWNED

Last week I ordered a 9ft flocked artificial Christmas tree. Upon receipt of the tree just looking at the box alone I knew that this tree had been either used or returned... once we opened the box BINGO the bag in which the instructions had once been in was totally empty and no instructions to be found anywhere in the box. The way that the tree was placed in the box totally looked as though it had been used and or returned... it annoys me that this company would take my money and ship this to me as though it were brand new. I'll give one star because the tree if it were brand new looks as though it would be of good quality

I ordered for first time on Costway.com one toy car for my grandson for his first birthday but i disappointed with my first order.
There are lots of scratches on that toy car and some of place it was over paint and peaches.
I email to customer service but not happy with reply.
How can i trust for second order if first order with damage material. They should refund my money for damage toy car.
At first they responded, "We need photos or video, to better understand that means we have to trust on them but they don't trust on us.
Does one really need a photo or a video to explain this? They do not have a phone number on their website - which I didn't review carefully enough, and a sure sign that this is a sketchy online business.
DO NOT BUY

DO NOT BUY. Costway shipped me a shop light. At first they responded, "We need photos or video, to better understand the problem". Well, the problem was, which I thoroughly explained, that I put this LED shop lamp together (20,000 lumen LED shop lamp), turned it on, and immediately one of the lamps flickered, popped, and died. Does one really need a photo or a video to explain this? They do not have a phone number on their website - which I didn't review carefully enough, and a sure sign that this is a sketchy online business.

2-5 business days claimed for shipping took 8 days to come 500 miles, ordered patio sectional fedex lost it for a couple days, then it turned back up when I finally got it the box was damaged and taped back together, un-packed looked at each piece looked ok, then it dawned on me they was no hardware in box, e-mailed customer service again and was told they would ship the hardware right out well today is the 7th day since contact and still no hardware, will never buy anything again from this company best thing they could do is go out of business