Last week I ordered a 9ft flocked artificial Christmas tree. Upon receipt of the tree just looking at the box alone I knew that this tree had been either used or returned... once we opened the box BINGO the bag in which the instructions had once been in was totally empty and no instructions to be found anywhere in the box. The way that the tree was placed in the box totally looked as though it had been used and or returned... it annoys me that this company would take my money and ship this to me as though it were brand new. I'll give one star because the tree if it were brand new looks as though it would be of good quality