Costco

I don't even know where to start?
I purchased a washer/dryer set from Costco.com and it was set up to be delivered in 5 days. Long story short, it has been 3 weeks and still no delivery. Their customer service try's to sound like they care, they honestly do not.
I paid with my ATM, so they got my money the day I ordered. I asked the customer service lady I just spoke with if I was your father and this kind of service happened to you, what would you do? She answered she would cancel the order. I wonder how long will it take to refund my payment? I'm done with them.
Beware!

Employees always look unhappy never smile, never act like they appreciate the business of their members. Employees will walk by you and never ask if you need help when they know you do. Floors often have empty boxes and debris on them. Employees often never ask if you want your items in boxes and just put your items in the cart w/o asking. So many other Costco stores treat their customers with a smile and outstanding service but Store Manager Dave just does not care enough about what anyone tells him.

I noticed after 3 weeks I did not get my items, so I checked online and it said cancelled... never received an email about this. So I called. The representative told me there was some incorrect info on the credit card, so I asked him why I didn't receive a notification. He cut me off and started giving me an unrelated answer, so I asked more sternly, "why did I not receive a notification that this was cancelled?" he then said "If you raise your voice at me I will hang up". I then said in a somewhat stern voice (definitely controlled and not yelling, "I think you should be a little more nice to someone who is upset about purchasing goods form your store>: he hung up before I finished. Worst service ever.

I just spent almost an hour on the phone with Costco Online again. My current password would not work again... this has happened several times in the past. I am so tired of having to change my password and not being able to use previous ones every time I place an order online. Also, the system will not let me delete my dead mother's address or change to my current email address or delete what they're calling a duplicate address in the address section. I cannot make changes at all and customer service was of no use. It is the most unfriendly user website I have ever used and I dread having to use it ever again. Also, they could not find my account... I had no problem this morning getting gas at the Costco store or shopping there two days ago. Costco online will be my last resort in the future even if it costs more.

Something is terribly wrong with Costco's website for online ordering. I used my new card in person. Try online and told card not valid. Use my wife's card and receive a surcharge for being a non-member. Ordered two Item # ‌*******. Received one email confirming order for one and another email confirming order for two. Both with non-member surcharge. Tried calling. Told "wait time is 88 minutes" Tried "Chat" and told to "go to website". Before you order Costco online, try to resolve a problem. I believe Costco's order online website must have been created by some high school dropouts in a third world country that hates the US and Costco. It simply does not work.

Sincerely speaking I know no other places with such a big assortment and such friendly pricing. Costco has managed to become a lover for many people around the US due to its mild pricing policy and always fresh products. I shop here regularly, I assume if I would visit other stores, I would've paid way more money that I pay at Costco for the SAME PRODUCTS!
So, guys, thank you very much, wish you all the best only the best!

Today I was shopping at Costco, in Baton Rouge. Getting the receipt, I found three items that I didn't purchase coming in my receipt, hence my visa card was charged with the amount of $57.80. Checking the case back with the front desk attendant, she said it might be items that the customer who used the checkout machine purchased it. I said: how that comes when we have member cards with different #s The justification wasn't of truth. Then they refunded the extra amount to my V.C.
Please check your receipt before you leave this shop.

We ordered a KitchenAid Dishwasher from Costco and Anthony was assigned through Handy to deliver and install the dishwasher. He did an amazing job! Took his time, and made sure everything was perfect and we were happy with the installation. He answered all my questions and made recommendations on how to use it. We have never had a dishwasher so he was very helpful with his answers. I would highly recommend Costco and Anthony!

Costco online is waist of time just be careful buying stuff there everything I bought had issues and never came on time and if they did it's damaged and you have to call multiple times to get your refund. Please stay away from Costco online.

We were waiting to pick up a prescription one customer came after us and he was served before us after another customer tried to be served before us. I told Mana the cashier we were here before them. He said the lane is there. I told him I do not see a lane. He blamed us for not waiting in the lane. It was a piece of tape on the floor. There was no sign saying `` Wait Here or something like that.The pharmacist and another lady came from the back and started to shake their heads at us. It's like it was our fault. It was not good experience bad customer service
Costco#3571 w ******* s south jordan UT *******

My sales agreement stated that I would have free assembly of a treadmill with free delivery. I got free delivery but the assembly crew did not show up. I called cust. Asst. And they were sorry but it would be another week before they would assemble it. Again they did not show. The nice lady at logistics said that she could not tell me when they would be able to assemble it. So as of now ' I am still in limbo. Costco.com Order Number ******* Pro Trainer 8.0 Item # *******
Ron Adams

I placed a order for a set of tires (staggered factory size) on 7/3. I was informed on 7/5 they were delivered to my local costco. I made an appointment to have them installed on 7/12, only to find out half the tires were shipped. I was told that because the 4 tires were in 2 sizes (yes, they are staggered size), costco only shipped 2 tires. I have been contacting and waiting for an update since 7/12. Today is 7/16, i am still sitting here with bad tires on my car that i can't drive. When i went to cancel my order, i was told Costco never charged me. I clearly have a charge my credit card statement dated 7/3, and i was told by the Chat tech "I" need to contact my own bank to resolve this issue, because its not costco's problem. I waited for 2 weeks, and its my problem now. Just wow.

Needless to say, i am extremely disappointed in Costco online/tire service and will take my business elsewhere.

Although my overall Costco experience is very positive, Costco needs to regulate the confrontational and irritating phone sales reps that typically come in on weekends. I don't believe it's proper to pay a membership fee and have to be subject to that type of aggressive sales approach. There's been more than 3 occasions where they have been so irritating that I felt on the edge of confronting their approach with an equally confronting reproach. Costco. Fix this!

Did not receive the stylus with my Microsoft Surface Pro. Tried to call customer service several times and the wait times were always 45-65 minutes. Finally waited on hold today-- 70 minutes for someone to answer (estimated wait time was 50), was on the phone with her for 20 minutes more and no resolution. She has to submit to her team and someone will call me within two business days. This customer service does not live up to Costco's image of being customer service based and easy to work with. So frustrating.