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Did not receive the stylus with my Microsoft Surface Pro. Tried to call customer service several times and the wait times were always 45-65 minutes. Finally waited on hold today-- 70 minutes for someone to answer (estimated wait time was 50), was on the phone with her for 20 minutes more and no resolution. She has to submit to her team and someone will call me within two business days. This customer service does not live up to Costco's image of being customer service based and easy to work with. So frustrating.
Elisabeth B.'s review of Costco earned 2 Very Helpful votes
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