VERNIE S.

I just spent almost an hour on the phone with Costco Online again. My current password would not work again... this has happened several times in the past. I am so tired of having to change my password and not being able to use previous ones every time I place an order online. Also, the system will not let me delete my dead mother's address or change to my current email address or delete what they're calling a duplicate address in the address section. I cannot make changes at all and customer service was of no use. It is the most unfriendly user website I have ever used and I dread having to use it ever again. Also, they could not find my account... I had no problem this morning getting gas at the Costco store or shopping there two days ago. Costco online will be my last resort in the future even if it costs more.