Costco

Ordered chair mats for our business which were in stock over a month ago. They were supposed to be shipped by CEVA logistics and after 6 weeks, we still have not received our order which was in excess of $2200 (which we were already charged for on our Costco CC). We contacted Costo for assistance several times. Their support is absolutely horrible. They don't care. They tell you to call CEVA logistics. CEVA doesn't answer their phones or respond to their online portal. We're now requesting a refund and will no longer purchase anything from Costco.com.

Went to use our card said was expired which we were not aware as is a gift from son, girl at customer service great, called manager for help and he could not help, we asked if we could have a one time pass as we had things to purchase and the manager says we don't do that, I knew our card would be renewed by our son but he didn't care and was very unpleasant, just no we don't do that. This is a newly opened store in Allentown Pa and we were so anxious to shop. Other employee pumping gas was exceptionally nice and let us get gas one time. We are senior citizens, was just disappointing with the whole thing as we normally love Costco, was in a Costco when visiting family and experience there much better..

Costco in their great corporate wisdom in brilliance decided to change over there Pharmacy computer systems. Not only did the pharmacy not have a prescription filled several days after I called it in they completely missed filling one of the refills that had been called in. Consequently I had to make a separate trip all the way back just to pick up the second prescription. Furthermore on my subsequent visit a week later two weeks after their new computer systems went into effect my doctor electronically sent one prescription and three and a half hours later during low season the least busy season of the year the prescription still wasn't ready. I'll never go back I'm taking my business to Walmart or Publix.

Phoned Tire Center Sunday 4:22 PM for an appointment to have tires, bought at Costco, rotated, balanced, and slow leak repaired. Talked to Dan. Was given 5:00 PM Tuesday. Dropped car off Tuesday at 4:15. They called me at 5:15 to leave a VM that they had no record of my appointment, so they're putting me behind everyone else with an appointment. I went back in at 5:30, explained the situation and asked, "so what now". They said they would get to it in short order. At 5:45 I complained the car still wasn't even taken in, to which they just pulled it into a vacant bay to sit. 6:10 they still showed no signs of ever getting this 15-minute job, so I asked for my key back and car back - two hours after dropping it off, and 75 minutes after my scheduled appointment. Costco Perimeter Atlanta Auto Center is just a shoddily run operation.

Purchase island grill... Costco falsely misrepresented the delivery service. Sent contract for me to sign for delivery. I successfully fulfill my requirements and Costco was totally incompetent. Grill was damaged by delivery and had to be reordered. Second delivery, again a incompetent crew sent. Delivery not successful. I hired my own crew $250 and delivery successfully in less than 10 min. Costco would not reimburse my expense. Just apologized for my inconvenience. Contract( that Costco sent to me) clearly listed all their responsibilities on delivery. None of which were fulfilled. Costco could careless about the incompetence and was totally disconnected.

Sitel is sorry! They will not let their employee's do what they need to take care of its' members. Sitel has so many technical problems that members end up get staying on hold for 30 minutes or getting disconnected. Then they blame it on the people they have hired and fire them. Next time you call Costco.com ask they person who's answering the phone if they work for Sitel. If they say yes, tell them you can't do business with them.

We have been waiting for Costco to deliver our washer/dryer. It was originally supposed to be delivered last Saturday. It never showed up so I called and they said it would be delivered Wednesday. I even got a phone call Tuesday with a time window and everything. It never showed up so I called. Costco talked to delivery and then promised it would be delivered today (Thursday). Once again I rearranged my whole day to be home and it didn't arrive. So I just got off the phone with Costco again and now they say Saturday. Our items are in the area, the delivery company is just being incredibly flaky and not showing up. Before I was frustrated but now I'm mad. Costco needs a new delivery company.

I shop here a lot, for work and for personal needs. Getting tired to not find foods (b/c they stop selling them) after I get used to them. That happened to 10 lb organic carrots, organic cheese sticks, etc.
I like to try little samples of foods while shopping. However the food reps are not always nice. They are welcoming in the day time, and rude in the evenings. I happened to hear one lady presenting iced coffee making sarcastic jokes about some spanish looking girl who tried that coffee. She was then laughing and talking loud with her coworker who was presenting pieces of taco. Think that was super not nice and unprofessional. Some workers are just ghetto...

I am once again impressed with Costco and its employees. I just got off the phone with Jamelle in the Vacaville store who bent over backwards to make sure I would be credited for an error that a 'road show' supplier made yesterday. It was not Costco's fault; it was totally the person selling bamboo sheets and robes. Jamelle worked on my problem - probably for 10 minutes - resolving the problem completely. Congratulations Costco! Congratulations Jamelle! And thank you.

Ordered lighting for disabled lady friend
Cancelled order but costco online still shipped but to add insult to injury their courier delivered to wrong addresses and then still await refund after 2 weeks of their failings managrs useless also customer service terrible the elderly disabled lady traumatised by whole experience bank now dealing with matter as costco online logistics incompetent explained my contract with costco not their courier company never again costco online have no respect for female disabled people their failings and expect you to chase them avoid costco online ill be publishing ails and names of people concerned online

In the past, we have been pleased with the quality and price of foods we have purchased at Costco -- both in their Naperville, IL and Columbus, OH stores.

However, we recently purchased a two-bag of Kirkland brand shredded sharp Cheddar cheese (2.5 lb/bag) (marked best by 08/12/18) that had green mold growing deep inside the bag. We did not see this mold when we purchased the bags, and the bags were both kept sealed and in a refrigerator from the time of purchase, so we did not introduce the mold into the cheese. It had to have been contaminated bags at the time of purchase.

Be forewarned about this problem. We are very disappointed in this product from Costco.