Costco

Good evening,
Hope all is well. I just got done talking to Michael F (ID # 2444FTM) from costco.com Customer Service. I wanted to inform you that he is an EXCELLENT customer service to work with. With everything going on during this pandemic he was collected. He was so polite and nice. He went over and beyond and was very professional. He definitely knows his job/business. If I could I would continue to use him for any online inquiries. His answer were clear and where necessary detailed enough when I also inquired about the air mattress. He was so informed that it made our decisions quickly about purchasing an air mattress.

Great hire manager! Give him raise!

Today I reviewed a product that I purchased online from Costco. It was thoughtful and very useful and carefully described the problems I had putting the item together. It also gave the product only two stars. A couple of hours later, I got an e-mail stating that Costco does not allow reviews that "direct business away" [their wording] from Costco. Which logically would mean ANY review that wasn't glowing and positive. To me, that's admitting they don't post negative reviews.

Nice to know. Thank you for the information, Costco. I will now no longer bother to read any of the reviews on your products, because they are admittedly geared toward positivity and do not reflect any negative features.

Folks - This is NOT Amazon, and clearly there are a lot of issues. I ordered a 60 inch illuminated mirror and returned it 1 week later because it did not fit. Instead I ordered 2 smaller mirrors. After returning the product as instructed, I have called 5x and have been provided the same useless information - they confirm product has been returned but cant figure out why my refund has not been processed. They promise to escalate and resolve in 3 days (same comment last 5x I called). To date I am not refunded $646.68 and I am mad. Therefore, I will continue posting negative reviews until someone figures out a viable solution and also thanks me for the hours of wasted time! David S

If you have some type of business or a large family, buying groceries from Costco in bulk would help, otherwise it would be a waste of foods. We stop shopping at Costco for 2 reasons: 1) membership rate has gone up in the recent years; 2) The Cashiers think they are doing us a favor instead of appreciating our business. Their customers skils are unprofessional and they need to be re-train or re-educated that "Customers are always right", although they are not always right. And never- ever to argue with the customers after all us customers are the one who paying for your salary, not directly but indirectly. Hope this helps.

Am regular customer of costco since many years, recently I noticed their customer interaction standards are really going down. 1st my daughter went to pick the empty trolley near cash counter... the lady was rude and said this is supposed to be here only. We know this but she could have politely replied. 2nd i went to check for my car tire pressure, this guy told me we have to sign the contract for tyre pressure and refill air... seriously costco... business process are made to make life simple not difficult. And when I went to the counter to fill contract no one attended as no staff came... sad experience

I was recently contacted by Costco Online to verify my identity for an online purchase. The customer service and a supervisor put me through 6 different questions to verify my identity. The last question asking me if I made a certain purchase 6 months ago, which I could not recall given the length of time they were asking. There was no alternative to get past the verification and ended extremely poorly.

We bought a $1600 couch online two weeks ago. My fiancee ordered it and scheduled it for yesterday. They didn't tell us and were a no show. We called, they asked to reschedule for tomorrow due to issues. Tomorrow comes and they miss the window again. We called several times and the customer service team has no idea what warehousing is doing. They could y help. We are entertaining tonight and we have no couch. My fiancee is crying.

I purchased a Blendtec total Blender with Wild Side +Jar twister. Loved it and used almost daily. BEST out there. Today it overheated and started smoking! I look it up and noticed it had a 8 year warranty. I dread the call fearing the worst. I found all the information on order history and used the concierge service option via their 800 number and was so surprise the ease of it all. Jaime (Concierge) took basic info and passed me to Costco.com dept and just like that I was able to get a brand new one! BEST$400.00 investment ever. I definitely will purchased other appliances in the near future. LOVED and HIghly recommend Costco.com

Recently bought the 2.5 lb sliced Tillamook medium cheddar. We used to buy it regularly. The new package contains the slices not separated by pieces of wax paper but each slice encased in plastic. Not only looked like American cheese which I hate but TASTES like it and cheap generic at that. No cheddar flavor whatsoever! Tillamook cheese used to be amongst the best, adding another brand to my list of intolerable ones to NEVER waste $ on again.

I ordered face masks on 8/3, i was charged on 8/5, as of 8/15 status still indicates "on its way". There is no online option to indicate that you have not received your item. I have customer service 3 times, the first I waited 45 mins and hung up, the second time, 35 mins and got cut off, message a systems error, the third time 40 mins, could not wait any longer. So Costco took our money on 8/5 and has never delivered the item and not provided a reasonable way to get in touch with them?! By the way, there is not an e-mail option available to contact them?! Wouldn't that be easier. Another Bricks and Mortar Retail company that is woefully off the mark with their online business. Terrible.

There was a woman working the pizza oven on 08/02/2023 around 1-4pm and she is a horrible worker. Made a very simple order and asked her multiple times if my food was ready. She kept telling me no without looking at her orders. I ask someone else, and it had been ready for over 25minutes. So the woman knowingly didn't want to do her entire job. Because of her, I feel like switching to Sam's Club.

I have been ordering on line for some time since I live over an hour away from costco. It used to be the best thing and has abruptly become the worst with SCAM sales that really don't exist and a web site that rips you off on sale items and shipping if you don't pay close attention to it. I recently tried ordering Nutristore22AM meat and it was a phony ad. The first time the site just froze up and the next two times it wouldn't pull up. With two weeks left to go in this sale of $100 off of the price that they raised 200 bucks last month the sales rep on the phone said that is was probably out of stock but didn't have any idea although not listed as that and definitely had to run out in a few days after the ad at best. Even though I continually spend thousands on this site it keeps charging me for two day shipping that I don't want and running the bill up.
Good bye Costco. I will probably not renew my membership.

I have been a Costco member 20 + years. This harassment on checking Costco cards is really bothering me. If it is such a big deal than close your self check out lines, then everyone goes there a full check and every card is looked at. This of course means you have to hire more people to cashier, this means more jobs, a budgeting issue for you and it would be better for the community.
You could spend money on facial recognition on the self check out to make sure the photo on the card matches the person scanning.
You could deny the card if both the name on the account and the card doesn't match up.
Now these fixes will cost Costco money to do any of them, or they can continue to harass all the customers because a thousand are cheating.

I may switch to Sam's club over this and I do not like Sam's club.but if I keep getting harassed that is what will happen.